Thomaston Savings Bank · 1 day ago
Assistant Branch Manager
Terryville, CT
Full-time
Onsite
Mid LevelThomaston Savings Bank is seeking an Assistant Branch Manager to assist in the overall management of the branch. This role involves supervising staff, ensuring compliance with regulations, and providing high-quality client service while contributing to the attainment of branch goals.
Banking
Responsibilities
Participates in cross-training personnel, keeps abreast of internal policy, procedures, system changes, and keeps staff informed
May join in interviews for open positions and make recommendations to the branch manager
Is actively involved and contributes input related to employee performance reviews
Works in conjunction with branch manager or independently as needed to address employee performance issues
Assists in training, directing, and monitoring staff performance, to assure staff are well trained in all phases of their respective duties
Coordinates staffing schedules, responsible for in-branch training and on-boarding of newly hired staff, provides ongoing coaching and guidance
Exercises direct supervision over assigned staff, ensures performance standards are met, compliance with company policies and procedures and completion of all daily branch operations
Opens and closes all types of new accounts and related products
Assists with a wide variety of client services, including consumer loan origination, serves as a safe deposit box attendant, performs notary public services, and processes outgoing wire transfers
Conducts maintenance, assists clients with requests, complaints, troubleshoots and resolves internal and external inquires, and resolves matters to client’s satisfaction promptly
Performs branch opening and closing duties
Oversees/or completes daily branch balancing, vault transactions, vault reconcilement, coordination of cash shipment and deliveries, ATM balancing and replenishment
Functions as a teller as needed
Assists with completion of all monthly security audits and controls
Assists branch manager in attainment of all assigned goals; deposit, lending, investments, and ancillary products and services
May prepare weekly and monthly reports
Contributes to the implementation of promotional campaigns and product initiatives at the branch level
Maintains current knowledge of all bank products and services
Identifies cross sale opportunities and makes referrals in line with established procedures
Makes out bound calls to inform clients of maturing certificates, non-bank investments, and other related matters
Reviews and observes performance of staff as to their cross-selling techniques and coaches accordingly
Originates Home Equity products and may perform the closing of home equity loans
Must demonstrate the ability to effectively manage clients, and close loans in accordance with applicable regulations and Bank standards
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Represents the Bank through participation in various community and industry related activities
Participates in seminars and workshops as part of the Bank’s community outreach and volunteer initiatives
Qualification
Required
Responsible for assisting the branch manager in the overall management of the branch
Functions as branch manager during absences as required
Provides the highest level of service and responsiveness to clients
Assures compliance with regulatory requirements and organizational mission, values, policies, and standards
Participates in cross-training personnel
Keeps abreast of internal policy, procedures, system changes, and keeps staff informed
May join in interviews for open positions and make recommendations to the branch manager
Is actively involved and contributes input related to employee performance reviews
Works in conjunction with branch manager or independently as needed to address employee performance issues
Assists in training, directing, and monitoring staff performance
Coordinates staffing schedules
Responsible for in-branch training and on-boarding of newly hired staff
Provides ongoing coaching and guidance
Exercises direct supervision over assigned staff
Ensures performance standards are met
Compliance with company policies and procedures
Completion of all daily branch operations
Opens and closes all types of new accounts and related products
Assists with a wide variety of client services, including consumer loan origination
Serves as a safe deposit box attendant
Performs notary public services
Processes outgoing wire transfers
Conducts maintenance, assists clients with requests, complaints
Troubleshoots and resolves internal and external inquiries
Resolves matters to client's satisfaction promptly
Performs branch opening and closing duties
Oversees/or completes daily branch balancing, vault transactions, vault reconcilement
Coordination of cash shipment and deliveries
ATM balancing and replenishment
Functions as a teller as needed
Assists with completion of all monthly security audits and controls
Assists branch manager in attainment of all assigned goals; deposit, lending, investments, and ancillary products and services
May prepare weekly and monthly reports
Contributes to the implementation of promotional campaigns and product initiatives at the branch level
Maintains current knowledge of all bank products and services
Identifies cross sale opportunities and makes referrals in line with established procedures
Makes outbound calls to inform clients of maturing certificates, non-bank investments, and other related matters
Reviews and observes performance of staff as to their cross-selling techniques and coaches accordingly
Originates Home Equity products and may perform the closing of home equity loans
Must demonstrate the ability to effectively manage clients, and close loans in accordance with applicable regulations and Bank standards
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Represents the Bank through participation in various community and industry related activities
Participates in seminars and workshops as part of the Bank's community outreach and volunteer initiatives
Company
Thomaston Savings Bank
Thomaston Savings Bank has businesses located throughout western Connecticut.
Founded in 1874
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rebekah Stokes
SVP/Treasurer & CFO
Rosemary Briglia
Executive Vice President, Chief Operating Officer
Recent News
Hartford Business Journal
2025-11-14
Hartford Business Journal
2025-10-05
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