Metso · 1 day ago
Quote and Order Management - Customer Service Representative
Mesa, AZ
Full-time
Hybrid
Entry, Mid Level
2+ years expMetso is an industry leader dedicated to the sustainable use of natural resources, and they are seeking a Quote and Order Management – Customer Service Representative to join their Customer Service & Solutions team. This role involves managing customer inquiries, processing quotations and sales orders, and ensuring exceptional service delivery to support sales efforts and maintain customer satisfaction.
EnergyOil and Gas
Responsibilities
Provide timely and professional responses to customer inquiries related to pricing, delivery, products, and technical information
Process customer inquiries, quotations, and sales orders with accuracy and attention to detail
Prepare quotations based on application requirements, specifications, and pricing guidelines
Coordinate with Global Pricing, Technical Sales Support, and Logistics to meet customer requirements and expedite quotation activities
Manage order entry, ensure compliance with documentation requirements, and support order execution across departments
Resolve order related issues, discrepancies, and customer challenges through cross functional collaboration
Maintain and manage order backlog to ensure on time delivery and customer satisfaction
Contribute to a strong team environment and uphold high standards of professionalism, communication, and customer care
Qualification
Required
You have an associate degree or equivalent work experience (preferred)
You bring 2+ years of customer service experience working directly with end users
You have 5+ years of experience in the mining or construction industry
You excel at making reliable, fast decisions under pressure
You understand pricing, quotation preparation, terms and conditions, and typical business transactions
You possess strong communication skills, both verbal and written
You are proficient in computer tools such as Excel, Word, and PowerPoint; SAP experience is preferred
You are highly organized, able to multitask, prioritize, and work effectively in a fast paced environment
Preferred
You have an associate degree or equivalent work experience (preferred)
SAP experience is preferred
Nice to have: familiarity with Incoterms and import/export documentation
Benefits
Occupational healthcare
Generous benefits plan
Healthy living rewards
Mental well-being services
Engagement surveys
Global incentive program tied to business and performance targets
Hybrid working possibilities
Extensive learning opportunities
Ongoing growth dialogues
Internal mobility
Mentoring programs
Education assistance
Ambitious projects
Global opportunities
Worldwide support
Company
Metso
Metso innovates in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metal refining.
10001+ employees
H1B Sponsorship
Metso has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-05-21Post Ipo Debt· $339.97M
2025-04-29Post Ipo Debt· $797.27M
2002-06-28IPO
Leadership Team
Sami Takaluoma
President, Services & CEO
H
Hannele Jarvisto
VP, people operations development
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