Zoom · 17 hours ago
Value Realization Advisor - AI
United States
Full-time
Remote
Senior Level
$98K/yr - $226K/yr
6+ years expZoom aims to be a true value partner for customers, helping enterprise leaders connect CX strategy, operating models, and technology investments to real business outcomes, particularly focusing on AI's impact on the CX stack. The Value Realization Advisor - AI will partner with various teams to influence decisions, shape narratives, and assist customers in understanding AI-enabled transformation in the CX space.
Telecom & CommunicationsEnterprise SoftwareVideoSaaSInformation TechnologyCollaborationMessagingVideo Conferencing
Responsibilities
Partner with Value Realization, Sales, Product, and Leadership to bring a clear, holistic point of view on CX and Zoom’s role as a value partner in an AI era
Help teams frame customer conversations around outcomes (efficiency, growth, experience), not features and bring a perspective on how AI will elevate service in the future
Break down customer strategies, revenue models, competitive pressures, and operating models to identify where CX can move the needle and then understand how AI will overlay on top to enable CX transformation
Understand how customers actually create value across their business, and identify where CX, service, or sales changes can unlock outsized impact
Support pre‑sales efforts by deploying lightweight but credible value activities such as: Experience and service design, Voice of Customer and Employee diagnostics, Opportunity and value framing, Business Case development, Translate AI enabled capabilities into clear adoption strategies, value metrics, and success criteria, Build effective AI value realization frameworks
Translate insights into clear, executive‑ready narratives that support deal momentum
Help inform Zoom's strategic vision and work along multiple teams to act as a feedback loop between customer, partner, product, marketing and beyond
Create and use value frameworks to help customers convert strategic goals into concrete roadmaps and investment priorities
Manage a repository of assets and accelerators to deploy across customers with scale
Build vertical level narratives on AI in CX and help scale the solution to drive impact for our customers
Align business and technology stakeholders inside large, matrixed enterprise customers
Facilitate executive workshops and strategic planning sessions that create clarity, alignment, and forward motion
Build and present points of view on the next generation of CX, including AI‑enabled service, sales, and experience orchestration
Qualification
Required
6–9 years+ of experience in a leading SaaS CX organization, management consultancy, or complex operations environment
Proven exposure to customer service operations across service, sales, and marketing journeys
Deep experience in driving AI-enabled digital transformation in the CX space
Deep experience in AI, automation, analytics, and ultimately driving that into a boardrom - ready narrative with defensible financial models
Working knowledge of service design, including how front and backstage intersect
Strong working knowledge of CX technologies such as contact center platforms, CRM, CDP, ticketing, and related data flows
Comfortable discussing how technology enables (or limits) operating model change
Excellent content creation skills especially slideware, visuals, and concise executive writing
Able to simplify complex ideas without dumbing them down
Uses AI and automation tools to scale research, analysis, and content creation
Thrives in a highly matrixed environment and can influence without formal authority
Willing and able to travel as needed to support customers and internal teams
Preferred
Industry knowledge in one or more of the following sectors is preferred: Financial Services, Consumer Retail and Travel & Hospitality
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-02-06
2026-02-05
2026-02-05
Company data provided by crunchbase