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Baptist Health - Central Alabama · 14 hours ago

Senior Process Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. The Senior Process Analyst shall be responsible for analyzing, designing, and optimizing IT processes to ensure alignment with organizational goals and industry best practices.

IndustrialHealthcareHospitalHealth CareTest and Measurement

H1B Sponsor Likely

Responsibilities

Analyzing, designing, and optimizing IT processes to ensure alignment with organizational goals and industry best practices

Driving operational efficiency, standardization, and continuous improvement across IT services

Collaborating with cross-functional teams to define, document, and implement scalable and sustainable IT processes

Focusing on ITIL and ITSM frameworks

Performing additional duties assigned that are within scope of the role

Qualification

ITIL principlesITSM frameworksServiceNowProcess modeling toolsLean Six SigmaProject Management ProfessionalAnalytical skillsCustomer-centric mindsetCommunication skillsInterpersonal skillsOrganizational skills

Required

High School diploma or equivalent required

A minimum of 5 years' experience in service management, process design, or enterprise architecture

Deep understanding of ITIL and ITSM principles and process lifecycle management

Ability to map, model, and optimize complex IT processes

Excellent analytical and creative problem-solving skills with a proactive approach to challenges

Exceptional writing, editing, and verbal communication skills

Excellent computer literacy

Ability to translate complex technical information into clear, user-friendly language

Excellent interpersonal skills with the ability to work in cross-functional teams and collaborate with stakeholders at all levels of the organization

Strong organizational skills with keen attention to detail

Customer-centric mindset with focus on user experience

Commitment to knowledge sharing and continuous improvement

Strong commitment to providing excellent customer service

Ability to prioritize tasks and manage multiple project activities simultaneously

Ability to work in a fast-paced environment and adapt to changing technologies and business needs

Preferred

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred

ITIL Foundation certification strongly preferred

ITIL Intermediate, Expert Lean Six Sigma, or Project Management Professional certifications preferred

Familiarity with ServiceNow or similar ITSM platforms

Proficiency with process modeling tools (eg Visio, Lucidchart, ARIS)

Company

Baptist Health - Central Alabama

Baptist Health is the largest health care system in Central Alabama and a proud affiliate of the UAB Health System.

Founded in 1975

Montgomery, Alabama, USA

1001-5000 employees

https://www.baptistfirst.org/baptist-health-neurosurgery-clinic-and-baptist-health-physical-medicine-rehabilitation-clinic/

H1B Sponsorship

Baptist Health - Central Alabama has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (2)

2022 (3)

2021 (20)

2020 (6)

Funding

Current Stage

Late Stage

Leadership Team

Clyde Williams

Chief Information Officer

Glenda Russell

Sr. Executive Assistant to the President/CEO

Company data provided by crunchbase