Docusign · 1 day ago
Sr. Director, SRE Platform Engineering
San Francisco, CA
Full-time
Hybrid
Director/Executive
$203K/yr - $328K/yr
15+ years expDocusign is a leader in e-signature and contract lifecycle management solutions, serving over 1.5 million customers globally. The Senior Director, SRE Platform Engineering will lead the transformation of internal operations to a modern Platform Engineering model, ensuring high reliability and performance of internal services through innovative engineering practices.
Enterprise SoftwareCloud ComputingSaaSElectronicsSoftwareInformation TechnologyBusiness Process Automation (BPA)Cloud ManagementComputerE-Signature
Responsibilities
Define and drive a multi‑year technical roadmap that treats internal services as products and Docusign employees as customers
Champion a software-engineering mindset for ITSM, moving away from manual "ticket management" toward self-healing systems and API-first workflows
Partner closely with Product Engineering, Security, Data, and Enterprise Applications to ensure internal platforms integrate seamlessly with the broader Docusign ecosystem
Transform the ITSM ecosystem (centered on ServiceNow today) into a first-class engineering product
Escape the GUI: Drive an "Infrastructure as Code" (IaC) approach to ITSM configuration and workflow automation, reducing reliance on manual point-and-click administration
Design and deliver robust integrations and instrumentation between internal services and external SaaS providers using modern event-driven architectures
Establish strong engineering practices (CI/CD, unit testing, code review, documentation) across the ITSM and SRE teams
Lead SRE teams accountable for the reliability, performance, and availability of critical internal services (e.g., collaboration tools, support portals, core finance/business systems)
Implement SRE best practices—SLOs/SLIs, Error Budgets, and Capacity Planning—to ensure internal systems meet the demands of a fast-moving global workforce
Evolve incident response into a highly automated function, utilizing data-driven detection and automated remediation to minimize "Mean Time to Recover" (MTTR)
Own the observability strategy for internal services, ensuring we have rich telemetry to debug complex cross-platform integration issues
Architect the "Zero-Touch" Support Model: Partner with AI teams to embed GenAI into employee journeys (virtual agents, intelligent routing, proactive error resolution)
Drive self-service adoption by reducing friction; measure success not just by "ticket volume reduction," but by "time given back" to the business
Define and track metrics that quantify the impact of automation on employee productivity and operational efficiency
Build, lead, and mentor a high-performing, diverse team of Software Engineers, SREs, and Technical Product Owners
Set clear Objectives and Key Results (OKRs) that align technical reliability with business velocity
Foster a culture of blameless post-mortems and continuous learning, ensuring that every incident results in a permanent system improvement
Qualification
Required
15+ years in Software Engineering, Platform Engineering, or SRE roles, including 5+ years in senior technical leadership (Director or above)
Experience treating internal infrastructure as code
Comfortable leading teams that write code, not just configure tools
Experience owning and evolving Enterprise Service Management platforms (e.g., ServiceNow, JSM) or a strong track record of building Internal Developer Platforms (IDP) at scale
Background in building and operating distributed systems on AWS, Azure, or GCP
Demonstrated success implementing SRE practices (SLOs, Error Budgets) in complex environments
Track record of integrating disparate SaaS and enterprise systems in a secure, scalable way
Preferred
Experience at a high-growth SaaS or product company (e.g., experience with 'You Build It, You Run It' cultures)
Experience embedding AI/GenAI into operations or support workflows
Familiarity with ITIL frameworks but with the ability to pragmatically adapt them to modern DevOps/Agile methodologies
Have a vision for how AI and Engineering can reinvent the status quo of 'Corporate IT'
Product mindset focusing on the User Experience (UX) of the employee, ensuring internal tools are as delightful as consumer products
Demonstrated success making decisions based on metrics and experimentation, not intuition
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaBain Capital Ventures,Brookside Capital,Deutsche TelekomFounders Circle Capital
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-02-07
Mexico Business
2026-02-06
Company data provided by crunchbase