Tallgrass · 6 hours ago
IT Customer Support II
Houston, TX
Full-time
Onsite
Entry, Mid Level
$27.36/hr - $41.01/hr
2+ years expTallgrass is a leading energy infrastructure company focused on delivering energy and services sustainably. They are seeking an IT Customer Support II to provide technical support to end users, troubleshoot issues, and ensure systems are properly maintained and updated.
Energy
Responsibilities
Responsibilities include the support of all production and development systems, troubleshooting and resolution of desktop computers, applications, and related technology. Support includes configuring, deploying and testing of computer systems and peripherals within established standards and guidelines
Ensure desktop, laptop and tablet environments are properly updated with new software and hardware patches and ensuring proper anti-malware protection is maintained
Primary resource for generating tickets from inbound calls, emails, walk-in customers, and chat sessions; escalating to appropriate resources when necessary
Perform system software upgrades, install service packs and patches as needed
Delve into and achieve an understanding of a problem or request to offer the most appropriate possible solution
Configure, modify and repair computer hardware including monitors, keyboard and printers
Develop and follow all system change control procedures
Share after-hours support with others in the group and the IT Operations group including escalations
Regularly work under deadlines
Utilize software and hardware tools to identify, diagnose and drive resolution of problems and factors affecting network integrity
Deal with a wide variety of people with tact, courtesy, and professionalism
Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully
Maintain a regular, dependable attendance and a consistently high level of performance
Work non-traditional hours as needed
Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public
Other daily, weekly, monthly or special project duties as identified and defined
Qualification
Required
High School Diploma or GED
Minimum of two (2) years overall IT infrastructure experience
Must be customer service oriented
Analytical thinker is able to utilize a functional understanding of the various components of systems in conjunction with technical knowledge to identify effective and efficient problem resolutions
Excellent organizational, time management and communication skills; must communicate effectively with all levels of company personnel
Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected
Ability to multitask effectively and meet deadlines
Sounds knowledge of PC configurations, currently supported versions of Microsoft Windows, and PC software including, Microsoft Office and Microsoft Office 365 applications that may include but are not limited to Visio, Excel, Word, Access, PowerPoint, SharePoint, Skype for Business and Outlook
Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing
Experience in effectively communicating business and technical issues to both technical and non-technical audiences
Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level
Job level commensurate with experience and skill sets; position will be filled depending on qualifications, experience and skill sets of the successful candidate
Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers
Must be able to perform all essential and marginal functions of the job
Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules
Ability to successfully perform multiple tasks with strict deadlines
Ability to organize and prioritize daily work
Sitting for prolonged periods of time; standing and reaching with hands and arms frequently; regularly walking, climbing, balancing or moving; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); using hands frequently to type, touch, handle and feel; hearing; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; regularly lifting up to 10 pounds and occasionally lifting and moving up to 25 pounds
Minimal safety hazards; general office working conditions
Travel as needed up to 25%
Non-traditional hours anticipated
Required to carry an activated cell phone and be available to respond during working and non-working hours
The successful candidate will be required to clear a drug screen, and a complete background check, including a credit report for certain positions after an offer, has been extended and before being employed
Preferred
Associate/Bachelor's degree from an accredited institution in Computer Science, Information Systems, Business Management, or a related discipline
Microsoft Certified Professional
CompTIA Network+
CompTIA A+
Benefits
Industry competitive pay
Health insurance package options that include Flexible Spending & Health Savings Accounts
Infertility Coverage
Parental Leave
401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
Wellness Programs and Mental Health Resources
Employer-paid life insurance, short-term disability, and long-term disability coverage
Critical Illness & Accident Insurance
Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
Identity theft protection
Annual discretionary bonus
Generous Tuition Reimbursement Program
Company-paid holidays and floating holidays
Company vehicle (if applicable)
Employee discounts; vehicles, tires, cellular plans, and more
Networking and employee engagement events
Personal development to grow your career with us based on your strengths and interests
Company
Tallgrass
Tallgrass is a leading energy infrastructure company focused on safely and reliably delivering energy.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.74BKey Investors
CPP InvestmentsBlackstone Group
2024-08-13Private Equity· $843M
2024-07-10Secondary Market· $1.1B
2024-01-17Debt Financing· $800M
Leadership Team
Sally Sun
VP of International Business Development
Recent News
2026-01-11
2025-11-11
Company data provided by crunchbase