Dairy Queen · 19 hours ago
Senior Delivery Manager, Direct & Third-Party Delivery (Individual contributor)
Bloomington, MN
Full-time
Hybrid
Senior Level
$106K/yr - $129K/yr
6+ years expInternational Dairy Queen, Inc. (IDQ) is the parent company of Dairy Queen and is seeking a Senior Delivery Manager to support growth in off-premise channels through direct digital delivery and marketplace partnerships. This role involves developing data-driven strategies, optimizing guest experience, and collaborating cross-functionally to enhance delivery performance.
Food and BeverageFood ProcessingRestaurants
No H1B
Responsibilities
Develop and execute digital marketing strategies to drive sales growth across owned and third‑party delivery platforms
Optimize and manage delivery menu content, photography, promotions, and pricing to maximize guest engagement and order volume
Collaborate with Brand Marketing, CRM, and Loyalty teams to integrate delivery offers and partnerships into broader marketing campaigns
Coordinate with Technology and Operations to align campaigns and menu updates with store and system capabilities
Define and execute the roadmap for DQ’s delivery business, balancing growth across direct digital ordering (app, web) and third‑party aggregators
Develop performance targets for delivery channel sales, conversion, and profitability
Build strong working relationships with third‑party delivery partners (DoorDash, Uber Eats, etc.), ensuring operational alignment and brand consistency
Partner with Operations and Technology teams to improve delivery efficiency, order accuracy, and system integration
Analyze delivery channel data and monitor key metrics to provide actionable insights that improve sales, profitability, and guest experience
Oversee performance tracking, reporting, and insight-sharing across corporate and franchise stakeholders
Track and report on delivery campaign results, recommending adjustments to drive continuous improvement
Pilot and assess new channel opportunities, delivery features, and promotional tactics using structured test‑and‑learn methodologies
Manage digital relationships with DSP partners, ensuring brand consistency and accurate representation across their marketplaces
Coordinate with Retail Technology, Brand Marketing, and Operations teams to ensure consistent delivery menu content and operational execution
Support franchisee education and adoption of delivery initiatives, developing training materials and ongoing communications
Partner across departments to align business strategies, campaigns, analytics, and customer support initiatives
Lead vendor management activities including contract negotiation, renewals, compliance tracking, and ongoing performance management with DSP partners and technology vendors
Maximize vendor relationships by continually improving processes and identifying opportunities
Act as a critical point of contact in the vendor relationship. Periodically review platform capabilities and ensure we’re making the most available functionality and maintaining best practices
Own day-to-day agency and marketing technology relationships and communication
Qualification
Required
Bachelor's degree in Business, Marketing, or related field required or equivalent combination of education and work experience
6–8 years of experience in eCommerce, delivery management, or digital marketing, ideally in a QSR or retail environment
Proven success driving sales growth through digital media and third‑party delivery partnerships
Advanced analytical skills with experience leveraging channel data to optimize performance
Familiarity with aggregator operations, pricing levers, and marketing integration frameworks
Excellent cross‑functional communication and partnership management skills
Preferred
MBA preferred
Benefits
Medical
Dental
401K match
Paid time off (including volunteer time as well as parental leave)
Company
Dairy Queen
Dairy Queen develops, licenses, and services a system of fast food stores in Canada. It is a sub-organization of Berkshire Hathaway.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vietnam Investments Groups
2013-10-01Private Equity
1997-10-22Acquired
Leadership Team
Troy Bader
President & CEO
Gregg Benvenuto
VP Franchise Development, U.S. & Canada
Recent News
Sports Business Journal
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2026-01-16
Company data provided by crunchbase