Kyra Solutions · 22 hours ago
Technology Support Coordinator (On-site)
Ocoee, FL
Contract
Onsite
Senior Level
5+ years expKyra Solutions is a national leader of transportation technology and regulatory solutions in government. They are seeking a Technology Support Coordinator to supervise computer operations, manage staff assignments, and ensure efficient service delivery in IT support.
SoftwareInformation Technology
Hiring Manager
Manish Asrani, PMP
Responsibilities
Supervises the computer operations within the data center
Responsible for the day-to-day assignments of staff, and the follow-up of their work performance
Manages the daily activities to resolve problems and change management issues
Responsible for production systems’ online response time
Maintains system availability, prepares metrics to evaluate systems performance, and works with IT groups and users to ensure that service objectives are met
Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists
Serve as a high-level resource for their team and the main escalation point for customer service-related issues
Assists with the monitoring and tracking of inventory for the Information Technology cost center
Work closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality
Monitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members
Collaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit
Performs Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met
Responsible for coordinating and scheduling audiovisual setups and video conferencing support
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Qualification
Required
A minimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments. Requires experience in leading teams and projects
Minimum 2 years' experience in customer service and quality assurance
Minimum 1 year of supervisory experience managing staff and projects
Previous experience using a ticketing system that manages support requests and monitoring trends
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time management skills
Strong technical troubleshooting skills with hardware and software issues
Understanding of help desk processes and service management principles
Supervisory skills, including the ability to motivate, develop and empower team members
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
High school diploma or equivalent; additional certifications or relevant education is a plus
Ability to lift up to 30 pounds
Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience
Preferred
IT Enterprise experience is preferred
Company
Kyra Solutions
Founded in 1997, Kyra Solutions has emerged as one of the leading information technology service providers to the State of Florida.
201-500 employees
H1B Sponsorship
Kyra Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (8)
2022 (11)
2021 (10)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Anushka Patel
Vice President of Marketing and Partnerships
Recent News
Company data provided by crunchbase