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Legal Intake Specialist jobs in United States
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Adams & Martin Group · 8 hours ago

Legal Intake Specialist

Adams & Martin Group is seeking a Legal Intake Specialist to support a national law firm in Downtown Minneapolis. The role involves providing exceptional customer service by handling inbound and outbound calls, documenting communications, and ensuring client confidentiality during the intake process.
ConsultingLegalHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Rissy Kipp
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Responsibilities

Handle inbound calls with exceptional customer service, addressing client questions and routing matters appropriately
Conduct outbound calls to follow up with clients, gather basic case information, and provide status updates when appropriate
Accurately document communications and information in the firm's case management system
Maintain strict confidentiality and safeguard sensitive client information
Support the intake process by ensuring clients feel heard, understood, and informed throughout initial interactions

Qualification

Legal case management systemsPrior legal experienceVerbal communication skillsAttention to detailEmpathyMulti-taskingReliability

Required

Prior experience working in a law firm or legal services setting strongly preferred
Familiarity with legal case management systems and handling confidential information
Excellent verbal communication skills, professionalism, and empathy when speaking with clients
Strong reliability, attention to detail, and ability to manage multiple tasks in a fast‑paced environment

Preferred

Prior experience working in a law firm or legal services setting strongly preferred
Familiarity with legal case management systems and handling confidential information
Excellent verbal communication skills, professionalism, and empathy when speaking with clients
Strong reliability, attention to detail, and ability to manage multiple tasks in a fast‑paced environment

Company

Adams & Martin Group

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Adams & Martin Group is a staffing and recruiting company that provides legal staffing solutions.