SmarterDx · 21 hours ago
Senior Manager, Implementation
United States
Full-time
Remote
Senior Level, Lead/Staff
$180K/yr - $200K/yr
10+ years expSmarterDx is a company focused on transforming how hospitals translate care into payment through clinical AI. The Senior Manager, Implementation will lead client onboarding and implementation strategies, ensuring high-quality delivery and fostering a high-performing team while collaborating with various stakeholders to drive adoption and measurable outcomes.
Artificial Intelligence (AI)HealthcareHospitalInformation TechnologyHealth Care
Responsibilities
Own the end-to-end implementation strategy for new customer deployments across multiple products, ensuring timely, high-quality delivery
Build, mentor, and scale a high-performing implementation team of experienced professionals, fostering a culture of accountability, collaboration, and innovation
Partner with customer executives and internal stakeholders to define success metrics and ensure business objectives are met
Develop repeatable implementation frameworks, playbooks, and best practices that scale with SmarterDx’s growth
Proactively identify risks and challenges in client rollouts, creating mitigation strategies to keep projects on track
Collaborate with Product and Engineering to translate customer needs into actionable feedback
Oversee cross-functional alignment with Customer Success, Sales, and Clinical teams to deliver a seamless client experience
Report on implementation performance, capacity, and client outcomes to company leadership
Champion continuous improvement by analyzing process efficiency and driving operational excellence
Qualification
Required
10+ years of experience in healthcare technology implementation, with at least 5 years in a senior leadership role (responsible for high impact portfolios, large teams, or both)
Proven track record of leading enterprise-scale SaaS or healthcare IT implementations with large hospital systems
Strong understanding of healthcare revenue cycle, clinical workflows, and hospital operations, with deep experience in coding workflows, claim automation, or revenue cycle optimization
Exceptional leadership skills, with the ability to recruit, develop, and inspire high-performing teams
Executive presence and ability to engage confidently with C-suite stakeholders at health systems
Strong program management expertise, with experience building scalable processes across multiple clients and familiarity with project management standards and tools
Analytical mindset with the ability to query, transform, and use data to inform decisions and measure outcomes
Hands-on experience managing implementations which involve Epic or Cerner, preferably with the ability to speak to managing HL7, APIs, and database extracts
Prior startup or high-growth company experience, with experience balancing strategic priorities with hands-on execution
Technical enough to dig into SQL databases, build dashboards, and leverage GUI-based automation software to automate workflows
Preferred
Experience with AI/ML solutions in healthcare
Deep experience with EHRs, ideally even with EHR certifications
Project Management certifications; experience blending waterfall and agile delivery models a plus (PMP, A-CSM)
AWS certifications or equivalent cloud implementation experience beneficial (AWS Solutions Architect, AI/ML Specialty, etc)
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation CapitalFlare Capital Partners,Floodgate
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase