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Client Services Representative jobs in United States
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NVA General Practice · 6 hours ago

Client Services Representative

positionSt Simons Island, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
NVA General Practice is seeking a Client Services Representative who will be the first point of contact for clients, ensuring a smooth and welcoming experience for pet owners. The role involves managing appointments, handling administrative tasks, and supporting the veterinary team.
HealthcareHospitalPetMedicalVeterinary
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H1B Sponsor Likelynote

Responsibilities

Greet and check in clients and their pets, ensuring a friendly, professional, and welcoming atmosphere
Manage appointments, ensuring accuracy and efficiency. Remind clients of upcoming appointments and follow-up care
Answer and direct phone calls, address client questions, and provide information about services and treatment options
Maintain accurate client and pet records, ensuring that all information is up-to-date in our system
Handle payments for services and products, including managing insurance paperwork or billing inquiries
Coordinate with veterinary staff to ensure that client needs are addressed in a timely and professional manner
Assist with daily administrative tasks, including filing, data entry, and maintaining office supplies
Address client concerns with empathy and professionalism, helping to resolve any issues or conflicts that may arise
Occasionally assist with the handling of animals or preparation of patient files as needed

Qualification

Communication skillsVeterinary office experienceOrganizational skillsCompassion for animalsMultitaskingTeam player

Required

High school diploma or equivalent
Excellent communication skills, both written and verbal
Strong organizational skills and attention to detail
Ability to work well under pressure in a fast-paced environment
Compassion for animals and their owners
Team player with a positive attitude and strong work ethic
Ability to multitask and prioritize tasks effectively

Preferred

Previous experience in a veterinary office or medical office environment
College or related certifications

Company

NVA General Practice

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At NVA General Practice, we’re on a mission to give every pet their best life.
dateFounded in 1996
location
Agoura Hills, California, USA
people-size10001+ employees
web-link
https://www.nva.com/

H1B Sponsorship

NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$128M
Key Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M

Leadership Team

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John Bruno
Chief Executive Officer
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Recent News

Pet Age
National Veterinary Associates Appoints Leslie Storms as President, Ethos Veterinary Health
2025-12-01
Morningstar.com
FCPT Announces Acquisition of a Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
MarketScreener
Four Corners Property Trust Announces Acquisition of A Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
Company data provided by crunchbase