Annie Aesthetic · 1 day ago
Clinic Operations & Client Experience Coordinator
Princeton, NJ
Full-time
Onsite
Entry Level
1+ years expEminence Medical Aesthetics is a leading luxury medical spa in Princeton, NJ specializing in advanced aesthetic treatments. They are seeking a Clinic Operations & Client Experience Coordinator to support daily clinic operations and enhance the client experience from arrival through checkout.
Health Wellness & Fitness
Responsibilities
Confirm and optimize next-day schedules
Manage waitlists and appointment flow
Send appointment reminders (text / phone)
Monitor schedule accuracy, including room, device, and documentation readiness
Answer incoming calls, voicemails, and text-based client communication platforms
Maintain professional, friendly, customer-service focused communication
Ensure all client messages are responded to daily
Greet clients and maintain a welcoming, high-end environment
Support client flow from check-in through checkout
Maintain waiting area, retail displays, and hospitality areas
Assist with client check-in and required paperwork
Support before-and-after photo workflow and photo organization
Communicate client readiness to providers
Assist with treatment room preparation and turnover
Support pre-treatment setup per training and protocols
Maintain treatment room organization and supply stocking
Assist with device and equipment readiness
Perform or assist with accurate client checkout
Support appointment rebooking and client retention
Support retail/service recommendations when appropriate
Encourage positive client reviews and reputation management
Perform routine inventory checks (treatment rooms, retail, backbar, supplies)
Support supply ordering and restocking
Monitor and remove expired or soon-to-expire products
Maintain intake forms and consent documentation
Upload and organize patient chart documents including labs, photos, forms, etc
Maintain client photo albums and image organization
Monitor cancellation reports
Support promotions, events, and client outreach initiatives
Support loyalty and rewards program tracking
Qualification
Required
1+ years medical spa, dermatology, plastic surgery, medical office or high-end hospitality experience
Strong customer service/hospitality and patient care skills
Strong organization and multitasking ability
Professional communication and phone skills
Detail-oriented and team-focused
Preferred
Experience with EMR, scheduling software, or medical systems
Sales awareness and client retention mindset
Benefits
Performance bonus opportunities
Employee treatment and product perks
Ongoing training and career growth opportunities
Supportive, team-oriented culture
Company
Annie Aesthetic
We are an industry leading medical aesthetics group that is partnering with or acquiring best-in-class clinics across the USA.
2-10 employeesFunding
Current Stage
Early StageLeadership Team
Samuel Schloss
Co-Founder and CEO
JP W.
COO
Company data provided by crunchbase