ServiceNow · 23 hours ago
Senior Staff Machine Learning Engineer, GAI Search Platform - Moveworks
Mountain View, CA
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. They are seeking a Senior Staff Machine Learning Engineer to join their GenAI Search Platform team, focusing on improving search-based question answering systems using traditional machine learning and generative AI technologies.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Architect powerful, elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase
Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems
Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability
Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy
As a technical leader, you will help build a high-performing team with an inclusive and positive team culture
As a technical leader, you will iterate on our interview processes, and close candidates to help grow the team. You will also coach and mentor engineers at different levels to achieve their career goals
Qualification
Required
5+ years of engineering with 2+ years of experience as a senior engineer (technical lead) leading a team of software engineers
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success
First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems
Background in text processing, information retrieval, natural language understanding, or machine learning
Preferred
Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents
Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have
Experience in Golang (not required)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-11
The Motley Fool
2026-02-11
Company data provided by crunchbase