The Hartford · 1 day ago
Senior Software Asset Management (SAM) Analyst
Hartford, CT
Full-time
Hybrid
Mid, Senior Level
$102K/yr - $152K/yr
5+ years expThe Hartford is an insurance company committed to making a difference, and they are seeking a Senior Software Asset Management (SAM) Analyst to join their team. This role is responsible for executing software asset management processes, driving continuous improvement in software tracking, and optimizing software usage.
FinanceHuman ResourcesProperty & Casualty InsuranceHealth InsuranceAuto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
License Reconciliation & Compliance: Perform ongoing software license reconciliation for major software publishers. Using ServiceNow SAM Pro, regularly compare deployed software vs. entitlements to identify compliance gaps or surpluses. Investigate and resolve any discrepancies by working with IT teams or contacting vendors for clarifications. Prepare compliance reports and ensure any identified shortfalls are addressed (e.g., by reallocating licenses or initiating purchase true-ups) well before audits
Software Inventory Management: Ensure the integrity and accuracy of the SAM database (ServiceNow SAM Pro) through diligent data maintenance. Oversee software title normalization efforts – striving for at least 95% of software titles normalized for consistent tracking – and validate that discovery data from tools (i.e., SCCM, ServiceNow Discovery) is correctly reflected. Maintain up-to-date records of software entitlements (licenses, contracts, purchase records) within the system. This accurate inventory is the foundation for transparency and decision-making in SAM
Optimization and Cost Savings Analysis: Monitor software usage trends and license utilization across the organization. Identify under-used or unused licenses that can be reclaimed (harvested) to avoid renewals or new purchases. Analyze usage data to recommend license downgrades or alternative licensing models (e.g., moving from premium to standard editions if usage is light). Quantify potential savings and work with finance and application owners to execute optimization initiatives. Track the outcomes of these efforts, such as cost savings achieved or licenses redeployed
Audit Support & Vendor Engagement: Serve as a key resource during software vendor audits or internal compliance reviews. Proactively maintain audit documentation (deployment data, proof of purchase, ELP reports) for major vendors so that we are always prepared. During an audit, lead the data gathering and analysis efforts to respond swiftly and accurately to auditors’ requests, under the guidance of the SAM Director. Additionally, support vendor true-up and renewal processes by providing accurate usage reports and forecasts, and participate in meetings with vendors or Procurement as the SAM subject matter expert
Reporting & Dashboarding: Utilize SAM Pro and BI tools to create regular dashboards and reports on key SAM metrics – such as compliance status by vendor, software spend vs. entitlements, and progress on optimization initiatives. Ensure these reports are delivered to stakeholders (IT leadership, Finance, application owners) in a timely manner and provide insights that drive action. Continuously improve reporting by incorporating automation or new data sources, working with the SAM tool administrator for enhancements
Process Improvement & Team Leadership: Work with the SAM Director to refine SAM processes and implement best practices. Identify opportunities to automate manual tasks (for instance, automate reclamation of inactive software or streamline data imports) and help design solutions or requirements for the SAM tool team. Collaborate with the ITAM governance team and the OSS compliance analyst to ensure seamless integration of SAM processes with hardware asset management and open-source tracking
Qualification
Required
Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience)
Approximately 5–7 years of experience in Software Asset Management or IT Asset Management roles
Expert user of ServiceNow SAM Pro (or a similar SAM platform) with experience in module configuration, running reconciliation jobs, and interpreting results
Able to troubleshoot data quality issues in SAM tools and work with IT support to resolve them
Strong Excel skills and familiarity with databases or asset management queries; ability to manipulate and analyze large data sets of software installations and entitlements
Experience with ITIL processes and how SAM intersects with Change Management, CMDB, and Procurement systems
Broad understanding of software licensing models and metrics (user-based, CPU-based, subscription, SaaS, etc.) across many vendors
Keen analytical mindset with a focus on detail – capable of spotting anomalies in deployment vs. entitlement data and drilling down to root causes
Strong communication skills to work with cross-functional teams
High degree of self-motivation and organization to independently manage workload and meet deadlines
Passionate about the value of asset management and demonstrates integrity in handling license data and compliance
Preferred
Experience in a large enterprise environment managing thousands of software assets is strongly preferred
Specific experience with major vendors like Microsoft (including M365/O365 subscription management), Oracle, IBM is highly desirable
Any certification such as Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM), ServiceNow CMDB or SAM Pro certification is a plus
Knowledge of NIST and NYDFS 500.13 standards and regulations for IT asset management
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
Company data provided by crunchbase