All-Stat Portable · 1 day ago
Client Services Representative - Part Time
Skokie, IL
Part-time
Onsite
New Grad, Entry LevelAll-Stat Portable is a premier full-service portable diagnostic company that provides services to clients across multiple states. They are seeking a Client Services Representative to manage communication for diagnostic care services, enter orders, and dispatch technicians efficiently in a 24/7 call center environment.
Medical DeviceHealthcareHealth DiagnosticsMedical
Responsibilities
Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment
Enter all orders in medical tracking system and maintain logs and other information
Place outbound calls to provide status updates and relay positive results
Assist technicians/nurses with troubleshooting
Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times
Create CD images upon request and distribute appropriately
Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam
Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person
Provide field techs with information about orders, traffic, obstacles and requirements
Grant online access to outside medical professionals
Correct and modify issues with exams or order information
Display a sense of urgency while providing the highest level of customer service and representing All-Stat Portable in the most courteous and professional manner
Qualification
Required
Availability to work overnight and weekends on a rotation basis is required
Excellent communication skills both verbal and written
Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
Great interpersonal skills to interact with internal and external managers, clients and associates
Experience in upholding performance and quality standards
Attention to detail and ability to multitask
Ability to utilize various computer systems and applications at the same time
High school diploma or higher education
Preferred
Previous experience working in a medical setting, customer service environment, or medical dispatch is preferred but not required
Company
All-Stat Portable
All-stat Portable offers digital x-ray, vascular access, and ultrasound.
Founded in 1978
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Etai Sooliman
CEO
Bret Lorenc - Extensive PE Experience / Healthcare
Chief Financial Officer
Company data provided by crunchbase