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Trilyon, Inc. · 22 hours ago

Data Center Engineer

Papillion, NE

Contract

Onsite

New Grad, Entry Level

Trilyon, Inc. is seeking a Support Engineer to manage and triage a ticket queue of quality issues in a data center environment. The role involves monitoring product performance data, improving technical documentation, and conducting root cause analysis to ensure effective resolution of issues.

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Responsibilities

Manage/triage a ticket queue of quality issues identified in a data center environment

Monitor, review, and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making

Review, edit, improve, and create technical documentation (deployment guides, population documents, repair guides) based on data, investigations, technician feedback, and quality fundamentals

Complete first-level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation

Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution

Perform first-level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to a senior engineer

Review issues submitted by datacenter teams, triaging, and solving where possible

Qualification

Data analysisRoot cause analysisTechnical documentationQuality assuranceCommunication skills

Required

Experience managing/triaging a ticket queue of quality issues in a data center environment

Ability to monitor, review, and present product performance data and metrics to stakeholders

Experience in reviewing, editing, improving, and creating technical documentation

Ability to complete first-level root cause analysis of data center issues

Experience in reviewing fleet data to identify issues associated with deployment/production

Ability to perform first-level investigation of issues submitted to a quality team project queue

Company

Trilyon, Inc.

Founded in 2009

Cupertino, California, USA

201-500 employees

https://trilyonservices.com/

Funding

Current Stage

Growth Stage

Leadership Team

Carolyn Joshua

President & CEO

Company data provided by crunchbase