Trilyon, Inc. · 7 hours ago
Customer Program Manager-PMP & Cloud Platform -Must
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expTrilyon, Inc. is seeking a Customer Program Manager to lead and manage complex programs involving various hardware, software, and cloud platforms. The role involves collaborating with stakeholders, developing project plans, and ensuring program success through effective communication and management of resources.
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Hiring Manager
Senthil Kumaran
Responsibilities
Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
Coordinating and driving sub projects and work streams inclusive of their interdependencies
Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
Develop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE (Level of Effort) to determine duration; monitoring and tracking progress with project plans
Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques
Anticipate and proactively resolve challenges to program budget and timeline
Measure program performance using appropriate tools and techniques
Manage and track program issues, actions and risks accordingly
Communicating progress both internally and externally
Managing the relationship with the client and all internal and external stakeholders
Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
Develop client program status reports and distribute on regular intervals
Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of record
Create and maintain comprehensive program documentation
Collaborate with project managers worldwide to improve PM efficiency
Foster relationships with clients enabling future account sales
Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C-level leadership
Manage Customer satisfaction by ensuring world class project delivery
Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed
Qualification
Required
Minimum of 8 years of industry experience
Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills
Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them
Ability to align the deliverables (outputs) to the program's outcome
Excellent written and verbal communication skills in English
Proven ability to problem solve and be dynamic in complex situations
Self starter with intense drive for improvement and delivering results
Strong working knowledge of Microsoft Office and Project planning tools
Proficient with Agile project management
Experience using change management processes for dynamic professional services projects
External customer-facing management experience (including partners)
Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
Experience managing multiple programs, projects, and clients in parallel is required
PMP required
Preferred
Working knowledge with tools like NetSuite and Salesforce a plus
PgMP a plus
Company
Trilyon, Inc.
Trilyon, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carolyn Joshua
President & CEO
Company data provided by crunchbase