Interra Credit Union · 1 day ago
Comm Supp Spec III
Goshen, Indiana, United States
Full-time
Onsite
Senior Level
5+ years expInterra Credit Union is seeking a Commercial Support Specialist III to provide comprehensive support to Credit Union Members and Business and AgriBusiness Lenders. The role involves managing post-closing activities, processing loan documentation, and coordinating sales support for lenders, while ensuring accuracy and compliance in all loan-related tasks.
FinanceFinancial Services
Responsibilities
Providing a wide range of support to Credit Union Members and to Business and AgriBusiness Lenders
Accountable for all post-closing activities, to include working with internal and external members via phone, chat, and in-person to resolve any loan related issues, processing documentation, and loan maintenance as required
Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists, and making joint calls as required
Originates, processes, and ensures accuracy of loan documentation for closings
This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing
Communicate, report, and follow up on portfolio past dues to ensure they remain current, while maintaining member contact
Coordinates opening of deposit and other banking services with branch partners
Handles member requests for information and problem resolution
Order processing items necessary to complete the underwriting and closing processes while reviewing and ensuring accuracy of information to include ordering process items such as: credit reports, appraisals, flood certificates, title commitments, UCC searches/filings, final closing documents, construction draws, property inspections and other items as needed from time to time
Prepare and process documentation and loan file maintenance as required
Communicate with internal and external members on both simple and complex requests and complete resolutions
Responsible for collateral management which may include monitoring collateral for new loans to ensure that the credit union's liens have been perfected, scanned, filed, and recorded receipt of collateral documentation, process releases of collateral for paid loans and troubleshoot collateral issues with internal and external members
Responsible for communicating with borrowers and requesting financial statements, tax returns, borrowing base certificates, rent rolls, inventory reports and other items as needed
Prepare and organize loan requests for new and renewed loans, checking maturing loan reports to schedule loan renewals and providing ongoing monitoring for exception items and tracked covenants
Setting up new loans using the Credit Union’s collateral management software to include entering all borrower, guarantor, collateral, and loan data and ensuring that all entries are accurate and adhere to loan policy
Continuously provide credit servicing support and ensuring accuracy
Resolve documentation exception issues, maintaining service levels, updating financial statements, and preparing files for all portfolio reviews
Run reports to track maturing lines/loans and service levels
Provide support to Lenders to include managing their loan portfolio
Provide support to all aspects of lending and servicing loans, have a direct impact on members of the credit union to include quality control on loan documents processed by member-facing staff and working with the employees to retrieve proper documentation
Be a part of a team that focuses on driving progress, building relationships, and keeping people at the core in everything that they do
Scheduling new loan closings by coordinating with title companies, sellers, attorneys, realtors, and borrowers
This includes preparing and delivering closing instructions to title companies, verifying that all figures are correct and approving disbursements prior to loan funding
Provide payoff statements
Process payments, payoffs and returned payments
Utilize problem-solving skills to find solutions for members and provide them with financial advantages
Providing member support by applying loan payments, making loan advances, quoting payoffs, providing statements, and researching loan maintenance or history
This includes serving as the member’s primary resource for communicating with the Credit Union regarding their loan accounts
Resolve tickets submitted through the department Help Desk and other related systems
Prepare and process documentation as required
Responsible for collateral management which may include monitoring collateral for new loans to ensure that the credit union's liens have been perfected, scanned, filed, and recorded receipt of collateral documentation, process releases of collateral for paid loans and troubleshoot collateral issues with internal and external members
Ensure claim payments are posted timely and correctly
Assist internal and external members in the addition or cancellation of ancillary/insurance products
Manage the placement of flood hazard insurance
Review the renewal to establish proper placement and coverage limits
Monitor storage and other waivers to ensure that collateral is properly protected
Work with members and their insurance companies in the event collateral is determined to be a total loss
Confirm that insurance settlements are properly valued
Provide letters of guarantee to insurance companies when required
Communicate with members on the process and educate them on their responsibilities
Assumes responsibility for establishing and maintaining professional working relations with external vendors
Processes assigned lending reports and balance assigned GLs Responsible for monthly lender exception tracking reporting
Follows up with members regarding vehicle title issues
Verifies and process complex loan documents, ensuring accuracy and compliance with credit union policies, all applicable laws and regulations
Transacts and balance daily totals, preforming a variety of account maintenance and generate correspondence
Processes Lien Releases from weekly report and any lien release requests
Scans relevant support documents into imaging system and verify they are legible and imaged to the correct account
Responsible for maintaining an effective working knowledge, including technical and back-office aspects of all credit union products and services and department functions
Proactively takes ownership of situations that arise while assisting members to reach a mutually beneficial resolution with the appropriate follow through
Assist with training junior level staff and communication regarding policy and procedures
Assist with content and coordination of team meetings
Assist with assuring that the team is delivering a high level of member service to Credit Union members regarding their new or existing business and agricultural loan accounts
Qualification
Required
5+ years' experience in the financial industry to include experience in loan documentation
A High School Diploma or equivalent
Must have a valid driver's license
Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, Office of Foreign Assets Control, Military Lending Act (MLA), Service Member Credit Relief Act (SCRA) and HMDA
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs
Must be capable of climbing/descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average of 6-8 hours per day
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable, and timely attendance
Must be able to perform job functions with supervision and work effectively either on own or as part of a team
Must be able to read and carry out various instructions and follow oral instructions
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be able to perform basic mathematical calculations with extreme accuracy
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on confidential matters
Preferred
Demonstrated knowledge of business and agricultural loan structures
Professional level of verbal and written communication skills are essential to the position
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services
Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values
Company
Interra Credit Union
Interra Credit Union is a financial services company offering checking, savings, loans, investments, and online services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Henning
Chief Financial Officer
Andy Marshall
Chief Operating Officer & Executive Vice President
Recent News
2025-06-17
Bank Innovation
2025-06-05
Warsaw Times-Union
2024-05-23
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