Amazon · 8 hours ago
Senior Technical Program Manager, AI-Powered Network Planning, Network Planning Solutions
Seattle, Washington, USA
Full-time
Onsite
Senior Level
$149K/yr - $201K/yr
7+ years expAmazon is looking for builders who are obsessed with creating effortless customer experiences to join their Network Planning Solutions team. As a Senior Technical Program Manager, you will own the roadmap for AI-native capabilities that optimize customer service networks, leading cross-functional partners to deploy innovative solutions.
RetailArtificial Intelligence (AI)E-CommerceLogisticsDeliveryFoundational AI
Responsibilities
Lead end-to-end delivery of AI-enabled forecasting and capacity optimization initiatives that proactively anticipate customer needs and network demand
Partner with Engineering, Science, and Product teams to architect and scale systems capable of processing millions of global customer interactions with low latency
Manage the transition from legacy to future-state: Maintain business continuity of current forecasting and capacity planning functions while building and migrating to next-generation AI-native capabilities
Influence without authority: Build strategic relationships across Customer Service teams to align senior leadership on high-stakes network design decisions
Navigate ambiguity and mitigate risk: Proactively identify technical dependencies and organizational bottlenecks, developing robust mitigation strategies to maintain high-velocity delivery
Define and scale program mechanisms: Drive accountability through clear ownership and establish rigorous audit mechanisms to ensure consistent execution against strategic objectives
Qualification
Required
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
Master's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
Experience in customer service operations, contact center planning, or workforce management
Experience with AI/ML technologies including forecasting models, optimization algorithms, or GenAI applications
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase