ICI Services Corporation · 8 hours ago
IT/Help Desk Support Specialist
Dahlgren, VA
Full-time
Onsite
New Grad, Entry LevelICI Services Corporation is a 100% employee-owned company that specializes in providing support to Navy operations. They are seeking an IT/Help Desk Support Specialist to provide technical support and assist with cybersecurity compliance for the Surface Combat Systems Training Command team.
GovernmentInformation TechnologyLogistics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I/II technical support to SCSTC personnel
Troubleshoot hardware, software, and network issues
Support account provisioning, PKI, and access control
Monitor system and network performance; escalate issues as needed
Maintain accurate incident and service documentation
Assist with cybersecurity compliance and incident response tasks
Support user environments both on-site and remotely
Maintain and update SOPs and technical documentation
Qualification
Required
Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance
Provide Tier I/II technical support to SCSTC personnel
Troubleshoot hardware, software, and network issues
Support account provisioning, PKI, and access control
Monitor system and network performance; escalate issues as needed
Maintain accurate incident and service documentation
Assist with cybersecurity compliance and incident response tasks
Support user environments both on-site and remotely
Maintain and update SOPs and technical documentation
Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting
Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support
Preferred
CompTIA Security+ (IAT Level II preferred)
Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field
Benefits
Employee Stock Ownership Plan
401(k) Plan with Immediately Vesting Match
Paid Time Off
Paid Holidays
Health Insurance
Dental Insurance
Vision Plan
Flexible Spending Accounts (Healthcare, Dependent Care, Transportation, Parking)
Life Insurance and Accidental Death & Dismemberment (AD&D)
Long Term and Short Term Disability Insurance
Tuition Reimbursement
Employee Referral Bonus Program
Employee Performance Recognition & Awards (Spot Bonuses)
Company
ICI Services Corporation
ICI Services is an ISO 9001:2015 Certified, Employee-Owned Business formed in 1999 by several long-term Navy government employees and contractors with the goal of delivering superior products and responsive service aligned to customers’ constrained budgets.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike McCarley
Chief Executive Officer
Company data provided by crunchbase