OrthoAlliance · 18 hours ago
CLINIC FRONT DESK
Mishawaka, IN
Full-time
Onsite
Entry Level
2+ years expOrthoAlliance is seeking a Clinic Front Desk professional to manage patient registration and provide excellent customer service. The role involves greeting patients, collecting demographic and insurance information, and coordinating with other departments to ensure a smooth patient experience.
HealthcareWellnessHealth CareMedicalPersonal Health
Responsibilities
Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc
Uses multiple software systems to track patient processing and generates necessary information for billing
Must greet customers and visitors in a polite, promptly, and helpful manner
Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures
Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times
Maintains clean and orderly waiting area including beverage area and reading materials
Answers phones in pleasant manner, deals with patient (customer) needs expeditiously
Coordinates services with other departments
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment
Ability to communicate clearly in person and on the phone
Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers
Ability to organize and prioritize tasks effectively
Navigation and comprehension of computer software systems in an office setting
Able to type 30/50 wpm
Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time
Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions
Must be able to view computer screens for long periods
Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting
This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms
May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc
This position requires the inspection of lobby area, greeting station, and check-in on patients
Able to mobilize to all SBO locations if needed
Office setting environment
Medium level of exposure to communicable illnesses like the flu
Work requiring moderate speed and high degree of accuracy
Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting
This position may require to work evenings and weekends
Preferred
Experience with medical terminology is preferred
Company
OrthoAlliance
OrthoAlliance is a healthcare firm that specializes in surgical and non-surgical orthopedics, sports medicine, and spine care treatments.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Blankemeyer
Chief Executive Officer
Andrew Lange
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase