Energy Job Search · 9 hours ago
Help Desk Analyst II
Houston, TX
Full-time
Onsite
Mid Level
$32/hr - $32/hr
3+ years expENGIE North America is leading the Zero-Carbon Transition and is seeking a Help Desk Analyst II to provide technical assistance to its computer users. The role involves responding to technical issues, coordinating with users, and developing help desk processes.
Staffing & Recruiting
No H1B
Responsibilities
Responding to internal customers calling to report problems and resolving technical problems
Utilize a customer service attitude and approach to providing assistance and solutions
Coordinate with users to determine computing needs and order hardware as appropriate
Prioritization of requests based on severity and commercial prioritization
Managing root cause analysis and preventive measures to ensure effective problem resolution
Assuming ownership for critical problems with proactive communication and follow through to completion
Maintaining accurate contact and alert lists for team and customer communications
Assist in the development of help desk process and procedures for the support of help desk functions and team members
Qualification
Required
Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
3+ years of experience servicing/supporting personal computers and networks
Technical degree or certificates in computer hardware and network fields or equivalent work experience
Knowledge of WAN connectivity issues
Specific product experience required with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
Knowledge of standard desktop configuration processes, help desk standard processes
Experience supporting multi-tiered applications
Previous experience supporting a call center population and/or providing desk side support desirable
Company
Energy Job Search
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201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase