Lynx · 18 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$130K/yr - $160K/yr
2+ years expLynx delivers modular, open standards-based software solutions that redefine the economics of developing, deploying, and maintaining high assurance, mission critical edge platforms. The Technical Support Engineer will be responsible for delivering world-class technical support to Lynx customers integrating and deploying their RTOS, embedded hypervisor, and graphics solutions.
Telecom & CommunicationsMedical DeviceTransportationSoftwareAutomotiveAir TransportationInternetSecurity
Responsibilities
Serve as the primary technical contact for customer support inquiries related to LynxElement®, LynxOS®, LynxSecure®, Lynx MOSA.ic™, and embedded graphics products
Investigate, reproduce, and resolve complex technical issues in embedded, virtualized, and real-time environments
Provide guidance on system configuration, partitioning, and optimization for performance and determinism
Document and track customer issues using the company’s support system, ensuring timely follow-up and resolution
Provide advanced support for embedded real-time operating systems (RTOS) and Type 1 hypervisors
Assist customers in developing safety-critical applications compliant with DO-178C and ARINC-653 standards
Troubleshoot and optimize POSIX-compliant systems and embedded Linux integrations
Reproduce and analyze customer-reported issues in internal test environments using real target hardware and emulation platforms
Collaborate closely with Engineering, QA, and Product Management to resolve escalated issues and communicate product feedback
Provide input on technical documentation, user guides, and knowledge base articles to improve customer experience
Identify recurring issues and propose solutions or improvements to enhance product stability and usability
Contribute to automated test frameworks and diagnostic tools used for validation and support
Qualification
Required
Bachelor's degree in computer engineering, Computer Science, Electrical Engineering, or related field
2+ years of experience in embedded software development or support
Strong understanding of: Embedded RTOS concepts, scheduling, and interrupt handling
Type 1 hypervisors and partitioned systems
POSIX-compliant environments and embedded Linux
Proficiency in C/C++, with experience debugging low-level code and device drivers
Familiarity with ARM and x86 embedded architectures
Excellent analytical, troubleshooting, and communication skills
Preferred
Experience supporting aerospace, defense, automotive, or industrial control systems
Knowledge of memory partitioning, and multi-core isolation
Exposure to certification processes, traceability tools, and coverage analysis
Prior experience with LynxOS, LynxSecure, or similar real-time and virtualization platforms
Familiarity with scripting languages (e.g., Python, Bash) and debug tools (e.g., GDB, JTAG, Lauterbach)
Benefits
Low-cost Medical / Dental / Vision coverage options
401K with generous employer match
Responsible Paid Time Off + 11 Paid Holidays
Remote work opportunities based on role
Employee Assistance Program (EAP)
Career growth and professional development opportunities
Company
Lynx
At Lynx, we believe in a “software-defined everything at the edge” world, powered by trusted, mission-aligned partnerships that enable organizations to break free from the status quo and drive innovation at the speed of relevance.
201-500 employees
H1B Sponsorship
Lynx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
OceanSound PartnersIntel Communications Fund
2022-06-23Private Equity
2000-06-19Series Unknown· $35M
2000-03-28Series Unknown
Leadership Team
Alan Maillet
Chief Revenue Officer (CRO)
Recent News
OceanSound Partners
2025-03-03
Company data provided by crunchbase