Salesforce · 1 day ago
Director of Engineering – Customer Identity and Data Graphs
Seattle, WA
Full-time
Hybrid
Director/Executive
$197K/yr - $314K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. We are seeking an innovative and technically grounded Engineering Leader to spearhead the development of highly available data stores for application development, leading a specialized team to bridge the gap between raw data infrastructure and intelligent systems that drive Customer Success.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareSaaSSoftwareAgentic AICRMSales Enablement
Responsibilities
Architect Customer-centric identity graphs: Design and implement views of user and customer-level insights
Lead Data Development: Oversee the creation of the metrics and pipelines necessary for developing a critical suite of highly available metrics
Team Leadership: Lead, mentor, and manage a high-performing team of engineers, fostering technical excellence and career growth
Strategic Roadmap: In partnership with product managers, define the technical vision for customer data graphs, aligning product strategy with emerging technologies and technical feasibility
Operational Excellence: Establish rigorous standards for data quality, latency, and on-time delivery to build trust in product
Cross-Functional Collaboration: Partner with Decision scientists, Data Scientists, Product Managers, and the other engineering leaders to translate complex business needs into scalable technical solutions
Automation and Integration: Develop event-driven architecture to ensure lowest latency is available, and automate pipelines for data delivery
Qualification
Required
Bachelor's or Master's degree in Computer Science, AI, or a related field
10+ years in engineering, with a significant focus on search technology, vector databases, data engineering, and AI/ML infrastructure
Deep expertise in Search Indices (e.g., Pinecone, Milvus, Redis)
Experience with Workflow Orchestration tools like Airflow or dbt
Strong programming skills in Python, Java, or Scala, and experience with data frameworks like Spark and Pandas/Polars
Hands-on experience with Cloud Platforms (AWS, Azure) and modern data warehousing (BigQuery, Redshift, Data Cloud)
Hands-on experience with the Salesforce ecosystem (Data360, Agentforce, Service Cloud, etc.)
Understanding of Customer Identity Resolution, one to many metric reconciliation, and low latency data streams
Exceptional ability to communicate complex technical concepts (graph databases or event-driven architecture) to non-technical stakeholders
Proven experience managing engineering teams in a fast-paced, enterprise environment
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
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