USClaims · 14 hours ago
IT Support Specialist
Boca Raton, FL
Full-time
Onsite
Senior Level
5+ years expUS Claims is a leading provider of advances to personal injury victims and their families. They are seeking an experienced IT Support Specialist to provide timely and effective technical assistance to end users, manage the company's help desk platform, and oversee cybersecurity training initiatives.
FinanceLegalB2CFinancial Services
Responsibilities
Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person
Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime
Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently
Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution
Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues
Identify trends in recurring issues and recommend proactive improvements
Own and manage the KnowBe4 security awareness training and phishing simulation platform
Assign, track, and report on employee cybersecurity training completion
Design, launch, and monitor phishing campaigns
Analyze results and provide metrics and recommendations to IT leadership
Support ongoing security awareness and risk reduction initiatives
Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training
Assist in installation, configuration, and maintenance of hardware, software, and network equipment
Support system upgrades, patches, and enhancements
Participate in planning and execution of network and system improvements
Maintain confidentiality of all data accessed, processed, or stored
Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation
Stay current with industry trends and best practices
Perform other duties as assigned
Participate in on-call support as needed after business hours or weekends
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
5 years of experience in technical support or IT operations roles
Proficiency in troubleshooting hardware, software, and network-related issues
Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory
Familiarity with Microsoft Defender for endpoint
Basic understanding of network protocols, routing, and switching
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
Strong problem-solving skills and the ability to work independently or as part of a team
Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues
Ability to learn and support new systems and applications
Preferred
Experience working in a collaborative environment with third-party service providers or MSPs is advantageous
Company
USClaims
USClaims is a pre-settlement financing firm offering financial services to personal injury victims of auto accidents, workplace and construction accidents, premises liability, and medical malpractice.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$122.65MKey Investors
Further Global Capital Management
2025-05-30Debt Financing· $60M
2023-03-27Debt Financing· $12.65M
2022-01-05Debt Financing· $50M
Leadership Team
Steve Bashmakov
Chief Executive Officer
Recent News
furtherglobal.com
2023-08-17
2023-03-28
Company data provided by crunchbase