SafeRide Health · 1 day ago
Director of Member Services Operations (Ancillary Programs)
United States
Full-time
Remote
Director/Executive
8+ years expSafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. The Director of Ancillary Member Services leads specialized member service functions, providing strategic oversight and driving continuous improvement across ancillary services in a highly regulated healthcare environment.
TransportationHealthcareHealth CareMedical
Responsibilities
Lead, mentor, and develop leaders across Ancillary Member Services, including managers, specialists, and program owners
Establish clear ownership models, career pathways, and professional development plans for ancillary service teams
Provide strategic oversight of Complaints & Grievances (C&G), ensuring timely resolution, regulatory compliance, and root-cause prevention
Lead Prevention and Control initiatives focused on reducing repeat issues, escalations, and service failures
Oversee Alternate Transportation programs to ensure continuity of care when standard transportation options are unavailable
Provide leadership support for additional ancillary functions including Focus Member programs, Facilities support, Quality Assurance, and Training
Design, document, and continuously improve end-to-end operational processes, workflows, and SOPs across ancillary service programs
Analyze operational, quality, and grievance data to identify trends, root causes, and systemic gaps in current processes
Partner with Quality Assurance to translate audit findings and quality trends into corrective and preventive action plans
Establish, monitor, and report on KPIs related to quality, compliance, resolution effectiveness, and program outcomes
Champion a member-first approach with a focus on empathy, accessibility, and proactive issue prevention
Partner with Training leaders to ensure onboarding, upskilling, and refresher programs address identified performance and process gaps
Collaborate cross-functionally with Product, Operations, Compliance, and Technology to improve workflows, tools, and scalability
Use data-driven insights to inform staffing models, capacity planning, and long-term program design
Build and manage budgets, staffing plans, and resources aligned with service demand and growth
Serve as a subject matter expert in client-facing and regulatory conversations related to Ancillary Member Services
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent practical experience
8+ years of progressive leadership experience in member services, healthcare operations, compliance, quality, or specialized service programs
3+ years of senior leadership experience overseeing multiple teams or service lines
Experience managing complaints and grievances, prevention programs, or regulated healthcare operations
Proven ability to design scalable processes and lead cross-functional initiatives
Demonstrated experience using data and analytics to evaluate performance, identify operational gaps, and drive improvement initiatives
Hands-on experience developing SOPs, process documentation, and quality frameworks in regulated environments
Strong communication, leadership, and change management skills
Preferred
Experience supporting Medicaid, Medicare Advantage, or other regulated healthcare programs
Background in non-emergency medical transportation (NEMT), transportation, or healthcare operations
Master's degree in Business, Healthcare Administration, or a related discipline
Experience working in a fast-growth, mission-driven organization
Experience managing managers and leading multi-layered teams
Benefits
Career growth and development opportunities in a mission-driven organization
Competitive salary, annual bonus opportunities, and equity options
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave
Company
SafeRide Health
SafeRide Health is a healthcare technology platform developer that aims to simplify medical services.
501-1000 employees
H1B Sponsorship
SafeRide Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$50.25MKey Investors
Sands Capital VenturesSCAN GroupFresenius Medical Care
2025-04-01Debt Financing· $47.5M
2023-10-05Series C
2022-07-19Corporate Round
Leadership Team
Whit Schrader
Cofounder | Vice President, Operations Transformation
Recent News
Company data provided by crunchbase