New Directions · 21 hours ago
Help Desk Technician
Oxnard, CA
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $92K/yrNew Directions Technologies, Inc. is seeking a Help Desk Technician to serve as a System Administrator supporting NSWC PHD Consolidated Help Desk. The role involves providing Tier 1 customer support services, managing user accounts, and tracking help desk interactions.
EducationWellnessHealthcareFitnessHealth Care
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform account maintenance including; allowing access to systems, disabling of dormant accounts and troubleshooting user logon problems on system within the command area of responsibility
Manage correspondence with end users; respond to requests for assistance in person, via phone, electronically
Track problems and resolutions; follow standard help desk procedures, research questions using available information resources, redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions and log all help desk interactions in designated trouble ticket system
Qualification
Required
U.S Citizenship is required
Must be able to obtain and maintain a DoW Security Clearance
AS Degree or Related Certificate
A current USG issued 'SECRET' security clearance (or interim) is required AND must be maintained
A CompTIA Security+ certification is required
Company
New Directions
New Directions is a professional training company that offers managed behavioral health programs.
Founded in 1986
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dave Corbett
Founder
Company data provided by crunchbase