Global Credit Union · 17 hours ago
Infrastructure Support Analyst I, II, III, Senior
Glendale, AZ
Full-time
Onsite
Entry, Mid, Senior Level
$90K/yr - $153K/yr
2+ years expGlobal Credit Union is seeking an Infrastructure Support Analyst responsible for maintaining the core infrastructure production environment. The role involves installation, configuration, monitoring, troubleshooting, and supporting enterprise applications and operating systems to ensure stable computing environments.
FinanceBankingFinancial Services
Responsibilities
Maintain core infrastructure environment to include installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs
Assist with maintenance and support of enterprise backup and recovery solutions
Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments
Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise
Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems
Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration
Assist in active grooming and executing of tasks for prioritization and completion of work tasks
Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions
Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested
Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities
Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence
Take ownership for quality of work and accurate and timely completion of assignments
Perform occasional after hours work and on-call as assigned
Perform other duties as assigned
Qualification
Required
Minimum two-year postsecondary degree with technical focus
Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+ or equivalent
Two years' experience with server installation, management, and configurations
Administration experience in several technological disciplines including but not limited to Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault
Working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools
Excellent written and oral communications and interpersonal skills required
Ability to set and manage priorities judiciously, meet expected timelines
Ability to prioritize and organize multiple tasks
Ability to remain organized with multiple interruptions
Ability to work in a team environment to accomplish common goals and objectives
Strong initiative, high energy level and dynamic personality
Ability to work successfully with minimal supervision
Be innovative and possess ability to think out of the box
Keen attention to detail
Familiar with Agile concepts and practices
Position requires extended periods of sitting
Minimal travel may be required
Preferred
Experience with SCCM and/or Intune, ServiceNow, Azure DevOps, and VMware preferred
Work experience in Agile environment with application teams a plus
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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