Optum · 1 day ago
Billing Representative
United States
Full-time
Remote
Entry Level
$17.98/hr - $32.12/hr
1+ years expOptum is dedicated to improving the flow of health data and creating a more connected system. As a Billing Representative, you will gather missing information for proper billing to clients and patients while maintaining client relationships and ensuring customer satisfaction.
EducationHealthcarePharmaceuticalHealth CareMedical
Responsibilities
Researches, obtains, and enters missing information / demographics for completion of accessions
Demonstrates competency in eligibility, billing and receivable systems and associated applications
Educates external customers on how to provide complete billing information and avoid additional contacts for information
Informs customers of billing problem / issue findings and resolution as appropriate
Makes outbound calls to clients, patients, carriers and / or any internal or external source as needed to obtain missing or additional information
Answers inbound calls from clients, patients, carriers and / or any internal or external source as needed to answer account inquires or resolve issues
Responds to account inquires through written correspondences
Handles sensitive client and patient interactions
Maintains timely, accurate documentation for all appropriate transactions
Generates and / or distributes reports and documentation to internal or external client to obtain missing information
Reports problems, errors, and denial trends to management including PHI breaches
Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient, and client satisfaction and attendance
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
1+ years of billing experience
1+ years of working experience with Microsoft tools including Microsoft Word (creating memos, writing), Microsoft Excel (creating spreadsheets, filtering, navigating reports), and Microsoft Outlook (setting calendar appointments, email)
Ability with using computer and Windows PC applications, which includes keyboard and navigation skills and ability to learn new computer programs
Ability to work an 8-hour shift schedule during our normal business hours of 6:00 AM - 5:30 PM EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / or holidays
Preferred
Certified medical coder OR involved with medical coding
Work experience in a call center environment within the Healthcare / Insurance billing industry
Work experience in a medical billing office
Medical terminology acumen and experience
Experience with data entry using computer and Windows PC applications
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase