HCLTech · 1 day ago
AI Success Engineer
Santa Clara County, CA
Full-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $200K/yr
8+ years expHCLTech is looking for a highly talented and self-motivated AI Success Engineer to join it in advancing the technological world through innovation and creativity. This role involves acting as a trusted technical advisor for enterprise customers, ensuring successful deployment and adoption of OpenAI capabilities to drive measurable business value.
Telecom & CommunicationsCloud ComputingSoftwareOutsourcingInformation and Communications Technology (ICT)IT ManagementTelecommunications
Hiring Manager
Karan Kaul
Responsibilities
Own technical success for a portfolio of strategic enterprise customers
Act as customer-facing technical lead across deployment, adoption, and value realization
Define and drive customer adoption roadmaps with milestones and KPIs
Maintain strong stakeholder relationships across executive and practitioner levels
Embed with customer teams to map workflows, pain points, and success criteria
Identify, validate, and prioritize high-impact use cases
Guide use case sequencing from prototype → pilot → production → scale
Guide architecture configuration and platform setup (SSO/SCIM, RBAC, connectors, etc.)
Advise on integration patterns (RAG, tool calling, agents, evaluations)
Run technical enablement sessions spanning ChatGPT Enterprise, API, agents, Codex as applicable
Coordinate account workstreams across Architecture, Adoption, Engineering, and Delivery teams
Surface technical blockers and field patterns; escalate strategically to internal experts
Feed customer insights into roadmap and platform improvement loops
Define baselines, KPI frameworks, and post-deployment reporting
Track adoption depth, usage health, and business impact outcomes
Support expansion by identifying new workflows and growth paths
Qualification
Required
8+ years in technical customer-facing roles (solutions engineering, customer architecture, technical delivery leadership, applied AI deployment)
Hands-on understanding of GenAI systems: APIs/SDKs, retrieval, evals, agentic patterns, tradeoffs
Familiarity with enterprise security (SSO, encryption, compliance frameworks)
Comfortable with Python/JavaScript and working with REST APIs, cloud platforms
Preferred
Direct experience with OpenAI products and enterprise adoption programs
Experience operating multi-workstream programs in complex enterprise environments
Strong product instincts: turning field signals into structured feedback
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-02-13
2026-02-12
2026-02-10
Company data provided by crunchbase