NuAxis Innovations · 1 day ago
Service Center Analyst
Sterling, VA
Full-time
Hybrid
Entry Level
2+ years expNuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. The Service Center Analyst provides technical support to enterprise users, managing incidents and service requests while ensuring a high level of customer satisfaction.
Enterprise SoftwareGovernmentInformation TechnologyCRM
Responsibilities
Provide Tier 1 technical support for:
Desktops, laptops, printers, and peripheral devices
Network connectivity and access issues
User accounts
Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system
Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred)
Install, configure, and troubleshoot:
Core software applications
Hardware components
Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC)
Clearly communicate technical concepts to non-technical users
Monitor ticket queues, prioritize workloads, and meet established SLAs
Escalate unresolved issues to Tiers 2 or 3 when necessary
Proactively communicate status updates and follow through to resolution
Qualification
Required
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Active listening and analytical troubleshooting skills
High level of ownership and accountability
Ability to multitask in a high-volume support environment
Understanding of Incident, Problem, and Change Management processes
2+ years of experience at an enterprise level: Help Desk, Service Desk, Technical Support Call Center
Hands-on experience supporting: Microsoft Windows 11, Microsoft Office 365, SharePoint
Working knowledge of: TCP/IP, DHCP, and DNS, PC hardware, printers, and peripherals
Experience using enterprise ticketing systems (ServiceNow preferred)
High school diploma or equivalent (required)
Preferred
Experience with one or more of the following: Windows Operating Systems, Microsoft Remote Desktop Services, VPN technologies, BeyondTrust Remote Support
Familiarity with enterprise infrastructure and end-user computing environments
Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments
Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues
Bachelor's degree (preferred)
Preferred certifications: HDI (CSA, SCA, DST), ITIL Foundation, CompTIA A+ or Network+, MCP, MCSA, or MCSE
Company
NuAxis Innovations
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
201-500 employees
H1B Sponsorship
NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Raza Latif
CEO
Recent News
2025-09-30
Company data provided by crunchbase