State of Illinois · 17 hours ago
HUMAN RESOURCES SUPPORT ANALYST (TECHNICAL MANAGER IV)
Springfield, IL
Full-time
Onsite
Mid, Senior Level
$5,432/mo - $9,713/mo
2+ years expThe State of Illinois is committed to a diverse workforce and is seeking a Human Resources Support Analyst for the Bureau of Personnel Management. This role involves coordinating activities that support bureau technology applications, overseeing human resources automated applications, and conducting research to implement process improvements.
Non ProfitGovernmentReal EstateProfessional ServicesAssociationOffice Administration
No H1B
U.S. Citizen Only
Responsibilities
Coordinates with functional and technical staff to support and maintain all human resources applications to include specified data tables, serves as a non-technical support point of contact for assigned functional areas, and assists subject matter experts with ensuring data integrity
Conducts special projects and research of department and Bureau of Personnel Management (BPM) operational procedures and personnel administration programs, formulates alternatives for improvements, and implements improvements to enhance departmental personnel services
Conducts research of procedures and applications to determine compliance with standards, tracking to ensure efficient operations, and optimal use of resources
Manages all permissions for human resources applications to include Department of Innovation and Technology (DoIT)-owned System Application and Products (SAP). This includes conducting reviews of access permissions on a consistent basis with documented reviews per audit compliance requirements
Ensures that automated personnel administration programs are consistent with departmental policies, Central Management Services (CMS) policies, and bargaining unit provisions, as well as sufficient to meet departmental personnel administration needs
Assists users with application-related issues and submits information technology support and action request tickets to the Bureau of Information Processing (BIP), providing an exceptional level of support to enhance the customer experience
Provides training and guidance for agency use of all BPM owned applications and SharePoint Online sites
Prepares, maintains, and supports a variety of reports or queries using appropriate reporting tools, including the Human Resources DataMart and other applications. Prepares ad hoc reports, assists in the development of standard reports, and conducts special studies as requested by the Bureau Chief of Personnel Management and/or executive management in support of operational, contractual, and agency leadership requirements
Performs duties in compliance with departmental safety rules. Performs all duties in a manner conducive to the fair and equitable treatment of all employees
Performs other duties as assigned
Qualification
Required
Completion of a bachelor's degree majoring in business management, public administration, human resources, project management, or a related field PLUS two years of experience working with human resources applications, web applications, end user support, project management related to data and reporting, or a combination thereof; OR eight years of experience working with human resources applications, web applications, end user support, project management related to data and reporting, or a combination thereof
Successful completion of a background screening
Preferred
Experience analyzing operating procedures and policies to automate processes
Strong oral communication skills with the ability to train users on the use of human resources automated solutions or applications
Experience extracting and interpreting data to create reports
Ability to organize and handle multiple functions in a fast-paced environment within given time constraints
Ability to work cooperatively in a team environment; ability to interact with employees in a professional manner and maintain professional and harmonious relationships
Benefits
Health, Life, Vision, and Dental Insurance
Pension Plan
(12) Weeks paid Maternity/Paternity Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)
Tuition Reimbursement
Employee Assistance Program and/or mental health resources
Company
State of Illinois
State of Illinois is the state governance platform of Illinois.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J.B. Pritzker
Governor
Recent News
Department of Homeland Security - Washington, D.C.
2025-09-20
2025-09-12
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