Southeast Metro Stormwater Authority · 18 hours ago
Receptionist
Centennial, CO
Full-time
Onsite
Entry Level
$20/hr - $26/hr
2+ years expSoutheast Metro Stormwater Authority (SEMSWA) is a dynamic organization responsible for specialized engineering and stormwater management. They are seeking a full-time Receptionist who will be responsible for answering phone calls, greeting customers, and providing high-quality customer service to ensure a positive first impression for visitors.
ConstructionEnergySustainabilityCivil EngineeringEnvironmental ConsultingWaste ManagementWater
Responsibilities
Answer telephone calls, provide information to callers, and route calls to the appropriate party
Respond to customer inquiries and assist walk-in customers to ensure quality customer service, often researching questions to provide accurate responses
Prepare conference rooms and other office spaces to accommodate various sized meetings; assist with catering orders and other meeting needs
Open, log, and route incoming mail and prepare and schedule outgoing mail and packages for pickup
Schedule conference room and virtual meetings in Outlook for large and small groups
Accept, route, and maintain records of monetary transactions; collect and track checks received from customers and process or route according to established financial procedures
Prepare routine correspondence, memos, reports, and other documents; update various telephone lists and post public notifications as needed
Receive calls or correspondence regarding SEMSWA billing questions, stormwater permitting, and maintenance requests and enter information into the system for review by other program staff
File materials both electronically and in hard copy; assist with records retention and scanning
Operate various types of office machinery, including computers, scanners, and printers; perform or schedule routine maintenance and orders supplies to ensure proper functioning of equipment
Monitor stock and order office, kitchen, and building supplies as needed
Monitor, tidy, and maintain meeting rooms and shared areas during and at the end of the workday, to include the restocking of supplies, as needed
Process routine clerical assignments that are unique and specific to SEMSWA
Perform other related duties as assigned
Qualification
Required
Proficiency in Microsoft 365 (Word, Excel, Teams) and Microsoft Outlook for scheduling and calendar management
Knowledge of office procedures and methods, record-keeping, supply ordering and tracking, and filing techniques
Ability to quickly master local city, county, and district mapping systems to research property records and to assist the public with district boundary identification and billing questions
Ability to effectively serve those requiring assistance on SEMSWA issues, and ability to use tact and diplomacy even in high-stress situations or when dealing with a difficult customer
Ability to develop and maintain effective working relationships with superiors, co-workers, other agencies, and the public
Skill in handling sensitive situations with tact, firmness, and impartiality
Problem-solving, efficient time management skills, and the ability to work independently, adapting to changing daily priorities
Effective verbal and written communication in English
A High School Diploma or G.E.D. equivalent required
Two years of clerical, administrative support, or office management experience required
Preferred
Additional coursework or training in Microsoft 365, communications, or office management is a plus
Benefits
Health/dental/vision insurance – 100% paid for employees + 50% paid for dependents
Employer HSA contribution
Group Life Insurance – 100% paid by SEMSWA
Short and Long-Term Disability Protection
Section 125 and Flexible Savings Account
Employee Assistance Programs
12 Paid Holidays Per Year
Generous Vacation, Sick, and Personal Leave Program
Matching Funds Retirement Programs (401a and 457)
Company
Southeast Metro Stormwater Authority
Southeast Metro Stormwater Authority provide flood control and stormwater management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase