CloudWave, Healthcare IT Solutions · 16 hours ago
Cloud Systems Monitoring Engineer
United States
Full-time
Remote
Senior Level
5+ years expCloudWave is seeking a Cloud Systems Monitoring Engineer to join their Monitoring and Reliability Division. This role is responsible for the architecture, configuration, administration, and support of cloud systems management infrastructure, ensuring maximum availability and performance of services.
Enterprise SoftwareHealthcareSoftwareInformation TechnologyHealth CareMedical
Responsibilities
Configuration and release management of all monitoring, capacity forecasting and associated systems management technologies ensuring data and systems are secure and available
Demonstrate strong knowledge of cloud computing concepts as well as virtualized datacenter and multi-tenant infrastructure
Provide expert level support in the related technologies for incidents to ensure operations systems are returned to service as soon as possible and prevent the re-occurrence of incidents by supporting the problem management process
Monitor performance of all assigned systems, respond to reports of slow or erratic performance
Establish and follow operating and security procedures, standards, and protocols related to stated technologies
Manage the systems by monitoring infrastructure and program end-to-end, ensuring the highest quality and validity of data collection to ensure availability and efficient capacity planning
Implement and manage a proactive process to collect and report data and statistics on the cloud and related customer environments; ensuring the systems operates efficiently and meets the needs of the organization
Establish and manage a program to ensure systems are current, including but not limited, to firmware revisions, patch management and current management software versions
Establish capacity, performance, and availability monitoring thresholds, alerts, and actions for automated event management as well as measuring and maintaining capacity for demand growth
Analyze clinical application and delivery infrastructure, including virtual servers and hosts
Configure monitoring agents for network and storage devices
Configure monitoring applications inputs and interfaces
Participate in application performance management and tuning activities (analysis and problem solving)
Perform analysis of application outages and service degradations
Establish standards for availability and business continuity and test related systems against the standard on a defined basis
Support change and release management by having defined release plans, developing and implement changes requests, while having defined back out plans, and after-action reviews of failed changes
Train, mentor, and develop other engineers and support personnel where needed on use of monitoring platforms
Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship
Constant improvement of all services and processes
Other duties as assigned
Qualification
Required
Five years or more of progressive experience in large corporate and/or Cloud IT systems environment with a wide variety of Information Management systems, networks, and technologies required
Five years or more of in-depth integration, planning, and design experience with large scale cloud or enterprise operations and monitoring infrastructures required
Five years or more experience directly implementing, managing and supporting systems management solutions such as ScienceLogic AIOps & Observability Solution, Microsoft System Center Operations Manager (SCOM), Solarwinds, Nimsoft Monitoring, HP Operations Manager/OpenView/Insight Manager or other similar solutions required
Baseline knowledge of cloud best practices and data center virtualization in multi-tenant environments
Bachelor's degree in information management, Computer Science, Engineering, Math or related field or equivalent experience (5 years) required
Certifications in Microsoft, VMware, Storage, ITIL, or other Cloud Technologies are required for this position
Excellent customer service skills required
Preferred
Two or more years or more of experience in healthcare IT or related managed services organizations, preferred
Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position
Company
CloudWave, Healthcare IT Solutions
CloudWave is a full-service cybersecurity and cloud services provider built exclusively for healthcare.
51-200 employees
H1B Sponsorship
CloudWave, Healthcare IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (7)
2022 (2)
2021 (2)
2020 (15)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
WestView Capital Partners
2021-02-01Acquired
2014-05-06Series Unknown
Leadership Team
Matt Donahue
CTO and Vice President of Technology Development
Mark Middleton
Chief Cloud Officer
Recent News
2022-12-08
MandASoft
2022-11-29
Company data provided by crunchbase