Foundation Finance Company Careers · 9 hours ago
Dispute Analyst
United States
Full-time
Remote
Entry Level
$22/hr - $23/hr
1+ years expFoundation Finance Company is a fast-growing consumer finance company that provides flexible financing options for home improvement contractors across the U.S. The Dispute Analyst is responsible for handling incoming dispute claims and first payment defaults, ensuring compliance with regulations, and effectively processing claims in a timely manner.
Financial Services
Responsibilities
Intake, perform analysis, and research to resolve dispute claims within required timeframes while ensuring compliance with applicable rules and regulations
Professionally communicate with clients, internal partners, other financial institutions, merchants, etc. via phone, email, fax, or letter during the dispute process
Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a dispute
Research the validity of the dispute and the reasons behind it to best determine root causes
Assist in contacting past due customers to obtain payment or resolve issues in compliance with company policies
Assist with review of suspicious or questionable claims as needed
Work customer dispute emails as delegated
Monitor disputed transactions to more quickly and clearly identify risks
Other duties as assigned by management
Qualification
Required
Associate degree in business, finance, communication, marketing or related field OR 1 years' experience in related field
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Knowledge of Word Processing software
Knowledge of Spreadsheet software
Knowledge of Internet software
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of deadlines
Must be able to concentrate and perform accurately
Must be able to react to change productively
Benefits
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code
Company
Foundation Finance Company Careers
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase