The GEO Group, Inc. · 17 hours ago
Monitoring Technical Support Specialist
Aurora, IL
Full-time
Onsite
Entry Level
1+ years expThe GEO Group, Inc. is one of the leading technology companies in Boulder, Colorado, and the largest provider of innovative electronic monitoring solutions in the United States. The Monitoring Technical Support Specialist role involves communicating with law enforcement and community organizations, responding to electronic monitoring alerts, and providing technical assistance.
FinanceHealthcareHealth CareMedical
Responsibilities
Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues
Responds to electronic monitoring (EM) and global positioning system (GPS) violations and alerts
Accurately documents all calls and updates parolee records in appropriate web-based computer systems
Escalates complaints and complex calls to management for follow up as necessary
Assists agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting of equipment issues, date entry related to install or de-install, and confirmation of install by phone
Processes EM and GPS violations and alerts in a timely manner in compliance with contractual obligations
Conducts hourly calls to Parolees on alert status. Performs accurate data entry to document results of calls
Reviews and processes breathalyzer tests
Responds to advanced troubleshooting calls for EM and GPS technical questions
Performs other duties as assigned
Qualification
Required
High School Diploma or General Education Development (GED) certificate
Successful completion of internal Correctional Specialist I certification after initial training period and annual recertification testing
Ability to pass all pre-employment testing to include spelling, grammar and typing of at least thirty-five (35) words per minute
Successful completion of customer background check
Strong interpersonal skills
Strong written and oral communication skills
Ability to maintain the highest level of confidentiality
Proficient computer skills, including, but not limited to, Microsoft Word and Excel
Strong ability to diagnose, analyze, troubleshoot and resolve technical issues
Must be self-motivated with the ability to work independently
Ability to work in a multi-task environment and prioritize tasks appropriately
Ability to meet contractual deadlines
Ability to quickly develop knowledge of all programs systems and procedures to perform job effectively
Ability to maintain professionalism when dealing with upset or escalated calls
Ability to develop knowledge and understanding of, and compliance with Company policies and procedures
Ability to work with computers and the necessary software typically used by the department
Preferred
One (1) year of call center experience is preferred
Bi-lingual (Spanish) a plus
Benefits
Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account
Company
The GEO Group, Inc.
Global Leader in Evidence-Based Rehabilitation The GEO Group is committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release into the community through the "GEO Continuum of CareTM." GEO's diversified services platform provides unique capabilities for the delivery of educational and vocational programs, cognitive behavioral and substance abuse treatment, and faith-based services across the entire corrections spectrum.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.22B2025-07-14Post Ipo Debt· $550M
2024-04-04Post Ipo Debt· $1.67B
1994-08-05IPO
Leadership Team
Brian Evans
CFO, SVP
Beth Ginzberg
Executive Assistant To Sr. VP, Chief Financial Officer
Recent News
2026-01-22
2026-01-05
Company data provided by crunchbase