SharkNinja · 1 day ago
Summer 2026: Customer Experience Intern, Product Support (May to August)
Needham, MA, United States
Internship
Onsite
Intern
$26/hr - $29/hr
Start in 2026 SummerSharkNinja is a global product design and technology company known for its innovative lifestyle solutions. The Customer Experience Intern will support the Product Support team by enhancing customer relationships, analyzing feedback, and contributing to the overall improvement of customer service experiences.
BeautyRetailConsumer GoodsConsumer Electronics
Responsibilities
Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships, including personalized emails or handwritten notes, in alignment with brand voice and guidelines
Review consumer cases, identify appropriate follow-up engagement, coordinate packaging and shipping, and accurately log all actions for tracking, reporting, and program measurement
Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
Analyze customer feedback and service trends to help identify opportunities for process, content, or experience improvements, contributing to a more seamless end-to-end consumer journey
Support special Customer Experience initiatives, gaining exposure to how new tools, processes, or engagement strategies are tested and scaled across SharkNinja
Qualification
Required
Current student in an associate's or bachelor's program
Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
A '100% on' consumer-first perspective
Project management experience, either in a school and/or in work environment
Highly-effective communication skills, both written (presentation/email) and in-person as a native or fluent English-speaker
Strong attention to detail
Preferred
Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook)
Benefits
Medical insurance
Health savings account (HSA) with company contribution
Sick time
Company holidays
Employee product discount
Product testing opportunities
Referral bonuses
Competitive health insurance
Retirement plans
Paid time off
Employee stock purchase options
Wellness programs
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
Founded in 1995
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
legacy.thefly.com
2026-02-12
2026-02-11
Benzinga.com
2026-02-10
Company data provided by crunchbase