Beckman Coulter Diagnostics · 6 hours ago
Supervisor, Customer Technical Support - Informatics - REMOTE
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $115K/yr
3+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics dedicated to improving patient health. The Supervisor, Customer Technical Support-Informatics is responsible for managing a team of customer technical specialists, ensuring service quality, and driving continuous improvement within the department.
BiotechnologyMedical DeviceManufacturingLife ScienceHealth Diagnostics
Responsibilities
Supervise the daily activities of a growing team of Informatics customer technical specialists, ensuring service volume and quality levels are attained
Manage and direct general workflow activities and ensure adherence to regulatory requirements, policies, and procedures
Collaborate with other business units and represent the customer technical support team in cross-functional Informatics meetings
Hire, develop, and perform performance reviews for a diverse team of technical specialists
Ensure staff is adequately trained on Informatics products and support associates in resolving complex technical problems
Drive continuous improvement within the department and participate in workshops and projects to enhance processes
Routinely review team metrics to ensure goals are met and develop improvement plans when necessary
Qualification
Required
Bachelor's degree in Information Technology, Clinical Informatics, Medical Technology or equivalent field
3+ years of experience in people leadership, which includes training, mentoring, developing team
Demonstrated experience managing customer grievances
Ability to support team outside of normal business hours
This position requires up to 25% flying and/or driving travel, which may include overnight stays
Preferred
Experience in the medical device or related clinical industry
Demonstrated ability to lead and manage a team successfully in the medical device industry
Experience with relevant software programs such as Oracle Business Intelligence & Microsoft Power BI as well as CRM databases such as Sales Force
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase