LaFontaine Automotive Group · 11 hours ago
Automotive Service Business Development Representative - Lansing, Michigan, United States
Lansing, MI
Full-time
Onsite
Entry Level
2+ years expLaFontaine Automotive Group is a growing business committed to family and community involvement. They are seeking an Automotive Service Business Development Representative to coordinate service department activities, ensure customer satisfaction, and schedule service appointments.
RetailAutomotive
Responsibilities
Assist with incoming service phone calls
Calling customers to schedule maintenance and recalls maintaining retention
Set up, schedule, and monitor service department appointments
Follow up and reschedule missed or late service department appointments
Make follow up phone calls to previous day service customers to ensure complete satisfaction
Discuss during customer follow up calls the importance of responding to CSI surveys
Bring all customer concerns and complaints to the attention of their direct Manager/and or Service Manager
Make follow up phone calls to potential/existing customers regarding recalls and other services needed
Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee Handbook
Any other duties as assigned
Qualification
Required
Must be able to build rapport with customers
Must work well in a team atmosphere
Excellent verbal, written and communication skills
High degree of integrity and professionalism
Strong work ethic, demonstrated enthusiasm and an entrepreneurial spirit
Ability to organize, prioritize and multi-task efficiently
Availability and willingness to work a flexible schedule that may include nights or weekends. That does include a few nights a month which are 12:00 pm-9:00 pm and a few Saturdays a month which are 10:00 am to 4:00 pm
High school diploma or GED certificate preferred
Two years of experience in customer service, lead generation, business development, or related field
Proficiency with MS Office applications including Word, Excel, and Internet Explorer
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Must be able to access and navigate each department at the organization's facilities
Benefits
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay
Company
LaFontaine Automotive Group
LaFontaine Automotive Group is an automotive dealership that sells cars and accessories.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marissa Hunt
Chief Financial Officer
Recent News
2025-11-10
PR Newswire
2025-07-01
Company data provided by crunchbase