Cisco · 5 hours ago
Technical Consulting Engineer - Contact Center
United States
Full-time
Remote
Mid Level
$94K/yr - $125K/yr
3+ years expCisco is a leading technology company dedicated to revolutionizing how data and infrastructure connect and protect organizations. The Technical Consulting Engineer will drive resolution of critical technical issues, diagnose and troubleshoot incidents across Cisco products, and provide expert technical guidance to ensure exceptional customer experiences.
Telecom & CommunicationsEnterprise SoftwareHardwareSoftwareCommunications Infrastructure
Responsibilities
Drive resolution of critical technical issues, ensuring customers’ environments remain reliable and secure
Diagnose, troubleshoot, and resolve incidents across Cisco products, services, and solutions to deliver exceptional customer experiences
Provide expert technical guidance, develop and update documentation, and empower knowledge transfer to internal and external stakeholders
Collaborate with engineers and partners to handle escalations, maintain thorough case documentation, and uphold best practices in case management
Develop innovative solutions and repeatable processes to accelerate incident resolution and contribute to Cisco’s digital intellectual capital
Qualification
Required
Comprehensive knowledge of Webex Contact Center and Webex Calling solutions, including architecture, features, and integration capabilities
Technical expertise in telephony and collaboration technologies such as SIP/VoIP protocols (SIP, RTP, MGCP, H.323), call routing, call queues, and call recording
3+ years of experience supporting or troubleshooting Contact Center (UCCE, UCCX, WxCC) and Telephony Solutions (Call Manager, Voice Gateways, Webex Calling)
Proficiency in troubleshooting and data analysis to diagnose and resolve issues efficiently
Knowledge of Cloud Platforms (AWS, Azure), API protocols, Docker, Kubernetes, and familiarity with AI concepts and AI-powered tools
Preferred
Capable of effectively communicating with internal and external partners, fostering strong collaboration
Outstanding written and verbal English communication skills, with proven customer service experience and effective problem-solving abilities
Excellent time management skills, able to prioritize tasks and maintain attention to detail in time-sensitive situations
Collaborates well within cross-functional teams, contributing to a supportive and inclusive environment
Interest in learning about and utilizing emerging AI technologies to enhance network support and automation
Able to provide constructive feedback to peers as needed
Certifications such as CCNA, CCNP, CCIE, DevNet
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-02-09
Small Business Trends
2026-02-07
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