Expedia Group · 19 hours ago
Senior Technical Program Manager, Commercial Services Infrastructure & Platform
Washington - Seattle Campus
Full-time
Onsite
Senior Level, Lead/Staff
$184K/yr - $258K/yr
8+ years expExpedia Group is a leader in global travel technology, focused on creating innovative solutions for partners and travelers. They are seeking a Senior Technical Program Manager to lead the delivery of services and applications that enhance the effectiveness of their Field Sales teams and servicing business, with a strong emphasis on commercial services infrastructure and platform health.
Telecom & CommunicationsTravelEnterprise SoftwareSocial MediaTransportationCommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourism
Responsibilities
Lead Platform Innovation & Scalability Programs: Own delivery of platform‑wide innovation and scalability initiatives spanning Salesforce, integration services, and third‑party applications, ensuring alignment with TPSP and TPA divisional strategies
Advance Responsible, AI‑Driven Capabilities: Provide thought leadership and practical guidance to ensure platform services support scalable, AI‑enabled experiences that are implemented responsibly and with a customer‑centric focus
Drive Cross‑Team Technical Execution: Coordinate execution across multiple engineering and business domains, managing dependencies, risks, and trade‑offs to deliver secure, reliable, and resilient platform solutions
Partner on Architecture & System Design: Collaborate with Engineering, Product, and Architecture teams to define program scope, system interfaces, and service‑level objectives that enable efficient servicing workflows and commercial operations
Lead Planning & Program Governance: Facilitate cross‑functional planning and governance processes to ensure programs are effectively prioritized, staffed, and supported across business units and technical teams
Champion Platform Thinking: Promote platform architecture principles—reusability, extensibility, and long‑term scalability—across programs and technical decisions
Enable Agile Delivery & Transparency: Drive agile execution using Jira and related tools to ensure visibility, predictable delivery, and continuous improvement throughout the program lifecycle
Influence Through Clarity & Insight: Translate complex systems, architectural considerations, and technical trade‑offs into clear, actionable decisions for technical and business stakeholders, driving measurable outcomes
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience
8+ years of relevant professional experience in technical program management, including delivery of large-scale, cross-team initiatives
Proven track record of managing programs with broad scope of ownership encompassing multiple services, domains, or organizations
Demonstrated technical aptitude to collaborate with engineering and AI/ML teams, including understanding of system/API design and data modeling
Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products
Preferred
Platform‑oriented Technical Program Management: Proven experience as a platform‑focused Technical Program Manager (or similar role) with a strong background in service management, operational readiness, systems integration, AI‑driven ecosystems, and end‑to‑end technical program delivery
Salesforce Expertise: Hands-on experience with Salesforce.com, including platform integrations, customizations, and workflows; Salesforce certifications strongly preferred
Architecture & Integration: Strong understanding of service‑oriented architecture, APIs, and enterprise integration patterns, with experience overseeing scalable, high‑availability platforms
AI/ML Program Leadership: Experience architecting or guiding integration of AI/ML capabilities within program scope, with a strong understanding of responsible deployment and monitoring of AI‑enabled features
Cross‑Functional Program Leadership: Track record of leading complex, multi‑team, multi‑system programs while driving alignment across engineering, product, and business stakeholders
CRM & Business Process Acumen: Skilled at navigating CRM ecosystems—especially Salesforce—and connecting technical execution to business outcomes across commercial operations, partner engagement, and sales/service workflows
Influence & Collaboration: Ability to influence without formal authority and work effectively across engineering, product, and business teams to drive clarity and alignment
Program Governance & Agile Delivery: Proficiency in agile methodologies, Jira, and program governance frameworks, with experience managing roadmaps, risks, and cross‑team dependencies
Communication & Strategic Thinking: Clear and confident communicator capable of simplifying complex concepts and driving shared understanding across diverse technical and non‑technical audiences
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
Apollo,Silver LakeTCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-02-08
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