TTM Technologies · 8 hours ago
Client Services Level 1 Technician / IT Support Technician Level 1
St. Louis, MO
Full-time
Onsite
Entry Level
2+ years expTTM Technologies, Inc. is a leading global manufacturer of technology products, and they are seeking a Client Services Level 1 Technician to provide first-line technical support for end-users. This role involves troubleshooting hardware, software, and network-related issues while ensuring exceptional customer service.
Electrical & Electronic Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Provide first-line technical support via phone, email, and ticketing system for company users
Create and log all support requests in the ticketing system with accurate and complete information
Perform initial problem diagnosis and guide users through step-by-step troubleshooting solutions
Resolve Level 1 end-user issues including password resets, account unlocks, and basic application support
Clearly communicate technical solutions to end-users in a user-friendly, professional manner
Escalate more complex issues to Level 2 support or appropriate team members following established procedures
Provide one-on-one end-user training and guidance as needed
Contribute to knowledge base by documenting solutions and creating FAQ materials
Meet or exceed Help Desk service level agreements (SLAs) and performance metrics
Perform Active Directory user account maintenance (password resets, account unlocks, group membership)
Assist with new hire account provisioning and termination processing
Support VoIP phone system user administration and troubleshooting
Assist users with mobile device management (AirWatch/MDM) for iPhone and Android activations
Support WebEx Meeting Suite and other collaboration tools
Maintain user access according to established security policies and procedures
Install, configure, and set up end-user PC and laptop hardware, software, and peripherals
Diagnose and resolve hardware issues including desktops, laptops, monitors, keyboards, mice, and docking stations
Perform basic hardware repairs for equipment not covered by vendor maintenance agreements
Coordinate timely repair of equipment covered by third-party vendor maintenance agreements
Lift and move equipment up to 50 lbs. (with assistance for heavier items)
Order, tag, deliver, and deploy new equipment following asset management procedures
Install and troubleshoot Microsoft Office (365, 2019, 2016) and other approved desktop applications
Resolve software installation, configuration, and performance issues
Assist with application updates and patches
Support business-critical applications including Oracle, Java-based applications, and web browsers
Diagnose and resolve network and local printer issues
Install and configure printer drivers
Assist with printer setup and connection troubleshooting
Troubleshoot basic network connectivity issues (wired and wireless)
Assist users with VPN connectivity and remote access issues
Resolve email, internet, and network access problems
Support remote access tools including Terminal Services, Remote Desktop, and Bomgar
Assist with basic LAN cabling and network equipment installation (under supervision)
Participate in rotating on-call schedule to provide after-hours support as needed
Respond to critical incidents outside of normal business hours
Maintain availability and responsiveness during assigned on-call periods
Document all support activities in the ticketing system with detailed notes and resolution steps
Create and update knowledge base articles for common issues
Maintain accurate hardware and software inventory records
Contribute to process documentation and procedure updates
Deliver exceptional customer service with professionalism, patience, and empathy
Maintain positive attitude and can-do approach to problem-solving
Build rapport with end-users and establish trust through reliable support
Follow up with users to ensure issues are fully resolved and satisfaction is achieved
Demonstrate sensitivity and respect for diverse user populations
Work closely with other IT team members to share knowledge and technical skills
Participate in team meetings and contribute to continuous improvement initiatives
Support team goals and collaborate effectively on projects
Communicate proactively with Site IT Administrator and manager regarding site issues
Share lessons learned and best practices with team
Qualification
Required
High school diploma or equivalent required
Minimum 2-3 years of Help Desk or desktop support experience in a corporate environment
OR equivalent combination of education, training, and hands-on technical experience
Windows 10/11 (required)
Microsoft Office Suite (365, 2019, 2016, 2013) - Required
Desktop and laptop troubleshooting and repair
Basic TCP/IP understanding
Troubleshooting: Systematic approach to identifying and resolving technical issues
Technical Learning: Ability to quickly learn new technologies, applications, and processes
Problem-Solving: Logical thinking and resourcefulness in finding solutions
Documentation: Clear, accurate documentation of issues and resolutions
Following Procedures: Ability to follow established troubleshooting guides and escalation procedures
Preferred
Associate degree in Information Technology, Computer Science, or related field preferred
Relevant technical certifications (CompTIA A+, Network+, Microsoft certifications) preferred
Experience with ticketing systems and ITSM tools preferred
Call center or customer service experience a plus
Windows 7/8 (helpful)
Basic macOS knowledge (helpful)
Microsoft Outlook, Teams, OneDrive
Web browsers (Chrome, Edge, Firefox)
Adobe Acrobat Reader
VPN clients
Oracle applications (basic familiarity)
Java-based applications
Remote support tools (Bomgar/BeyondTrust, Remote Desktop, TeamViewer)
Ticketing/ITSM systems (ServiceDesk Plus, ServiceNow, or similar)
Active Directory user administration (basic)
ManageEngine Suite (ServiceDesk Plus, EndpointCentral)
Mobile Device Management (AirWatch or similar MDM)
VoIP phone systems
SentinelOne or other antivirus/endpoint protection
FTP, Telnet, basic command-line tools
Benefits
Medical
Dental
Vision
401K
Flexible Spending Account
Health Savings Account
Accident benefits
Life insurance
Disability benefits
Paid vacation & holidays
Company
TTM Technologies
At TTM we are inspiring innovation in everything we do.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Edman
President and CEO
Dan Boehle
Chief Financial Officer
Recent News
2025-09-20
TTM Technologies, Inc.
2025-09-16
Company data provided by crunchbase