Biller Genie · 22 hours ago
Customer Support SpecialistCustomer Support Specialist (Entry-Level)
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expBiller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. They are seeking a Customer Support Specialist to be the first point of contact for customers, assisting with inquiries and resolving platform issues to ensure a positive experience.
AccountingFinanceFinTechPaymentsFinancial Services
No H1B
Responsibilities
Respond to customer inquiries via phone, chat, and email
Troubleshoot basic platform questions and guide customers to solutions
Escalate more complex issues to senior team members when needed
Document all interactions accurately in our ticketing system
Follow up to ensure issues are resolved and customers are satisfied
Identify common questions and suggest ways to improve support resources
Qualification
Required
0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred)
Strong communication skills (written and verbal)
Positive, patient, and customer-first attitude
Ability to multitask and stay organized
Comfortable learning new software and systems
Benefits
Medical, Dental, Vision
401(k) with up to 4% match
Flexible Open PTO
Company
Biller Genie
Biller Genie automates accounts receivable processes by handling invoice delivery, reminders, payment collection, and reconciliation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.87MKey Investors
Radian CapitalHenry Helgeson
2026-01-07Series B· $22.37M
2025-05-19Seed· $2M
2022-10-19Series A· $5M
Leadership Team
Garima Shah
President
Recent News
2026-01-13
thesaasnews.com
2026-01-12
2026-01-11
Company data provided by crunchbase