CGI · 16 hours ago
Application Support Lead - Mainframe Operations (PST preferred)
United States
Full-time
Remote
Senior Level
$57K/yr - $154K/yr
5+ years expCGI is a global IT and business consulting services firm, and they are seeking an Application Support Lead to manage production support activities for a large US banking client. The role involves providing L2/L3 support, managing change requests, and ensuring application stability through various monitoring and reporting tasks.
Enterprise SoftwareCyber SecurityFinanceConsultingBig DataInformation TechnologyAnalyticsApplication Performance ManagementBusiness IntelligenceTechnical Support
Hiring Manager
Gregory B.
Responsibilities
Provide L2/L3 production support for business-critical mainframe applications following ITIL processes for incident, problem, and change management within SLA commitments
Perform batch job monitoring and scheduling using tools such as Control-M / CA7 / TWS; analyze and resolve job failures, abends, and data processing issues
Handle minor development and maintenance tasks including code fixes, enhancements, unit testing, and technical validation prior to implementation
Manage change requests with impact analysis, implementation, and post-deployment verification in coordination with release and configuration management teams
Participate in bridge calls and major incident management calls, providing timely technical updates and coordinating with infrastructure, database, middleware, and business stakeholders
Support SIT and UAT activities including test execution, defect tracking, and validation to ensure stability and quality of releases
Prepare and publish daily/weekly application health, batch status, incident, and SLA reports for client and management communication
Maintain operational documentation, run books, and knowledge base articles to support continuous improvement and knowledge transfer
Qualification
Required
5+ years of experience in Mainframe Application Support / Production Support and Application Maintenance with exposure to development and enhancement activities
Strong hands-on experience with log analysis and troubleshooting using JCL, COBOL, DB2, CICS, and VSAM in production and non-production environments
Experience in troubleshooting issues across distributed environments involving application servers, databases, middleware, and integrations through log analysis and debugging will be added advantage
Good understanding of distributed systems and integrations with mainframe (APIs, middleware, file transfers), and experience in monitoring and supporting end-to-end application flows
Overall 7+ years of experience in application Development / Support, Configurations, installation, and Engineering
Experience in managing business critical applications
Experience in identifying critical issues and troubleshooting them before causing any business impact
Knowledge on ATLASSIAN products like Jira and Confluence
Able to create documentation like KB articles, SOP's & release procedures
Knowledge on incident management tool like ServiceNow, Remedy etc
Demonstrated abilities in Integration of application with database and Web Services
Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
Experience in working with different Vendors
Experience with Linux, Unix and Databases
Strong technical, logical, and analytical skills
Strong team player and cooperative skills
Advanced analytical, conceptual, and problem-solving abilities
Strong written and oral communication skills
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to work in a team-oriented and collaborative in multi-geographic environment
Ability to translate an idea or need into a completed solution or work product
Preferred
Candidate in the Pacific Time Zone is preferred
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-02-11
2026-02-04
Company data provided by crunchbase