Citi · 1 day ago
Financial Trading Applications Support Analyst
Jacksonville Florida United States
Full-time
Hybrid
Entry Level
$69K/yr - $96K/yr
2+ years expCiti, the leading global bank, is seeking a Financial Trading Applications Support Analyst to enhance system stability and performance of their trading applications. The role involves incident management, proactive monitoring, and collaboration across technology teams to ensure the reliability of critical business applications.
FinanceBankingFinancial Services
Responsibilities
Acknowledge, investigate, and resolve user-reported incidents and automated alerts via ServiceNow
Act as a liaison between users/traders, internal technology teams, and vendors to coordinate issue resolution for trading apps
Analyze ticket content, gather user information, and review log files to perform root cause analysis
Utilize internal knowledge bases and runbooks to expedite issue resolution and create problem tickets for escalation to L3/Development teams
Analyze incident trends to identify opportunities for permanent resolutions and support volume reduction
Review and deploy application changes using uDeploy during designated "green zone" periods, strictly adhering to implementation and rollback plans
Perform post-release checkouts and validation following application and infrastructure updates
Monitor application health and performance using tools such as ITRS, Splunk, AppDynamics, Prometheus, and Grafana, taking proactive measures to prevent user impact
Develop and maintain comprehensive technical support documentation, procedures, and knowledge base articles
Qualification
Required
2+ years' experience in Application/Production Support, or an equivalent role in Information Technology/Application Development
Basic fundamentals and hands-on experience with Linux/Unix environments
Fundamental knowledge of or experience with SQL queries and data analysis methodologies
Basic understanding or experience with monitoring platforms (e.g., ITRS, Splunk, AppDynamics, Prometheus, or Grafana)
Proficiency with incident/problem management tools such as ServiceNow, JIRA, or BMC Remedy
Understanding of networking fundamentals, including TCP/IP, DNS, Load Balancers, and Firewalls
Familiarity with any programming language
Bachelor's/University degree or equivalent work experience
Preferred
Any experience with job scheduling tools (e.g., Autosys, CRON, or Control-M) is a big plus
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
Payments Dive
2026-02-10
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