Ascension · 1 day ago
ServiceNow Workflow Analyst
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $115K/yr
4+ years expAscension is a leading nonprofit Catholic health system, and they are seeking a ServiceNow Workflow Analyst to improve workflow for technical infrastructure teams. The role involves managing processes, collaborating with leadership, and using metrics to drive project implementation.
Non ProfitHealthcareHospitalCharityHealth Care
Responsibilities
Manage and improve the processes needed to support delivery for the Infrastructure Technical teams
Operates at a strategic level in collaboration with Infrastructure Leadership, providing oversight and governance to ensure Infrastructure projects tasks are prioritized and addressed in a timely manner
Uses program and project metrics to assess progress and drive project implementation
Resource Management
Manages issues and risks that impact progress. Drives process improvements based on lessons learned and root cause analysis
Self-motivated and ability to work both independently and as part of the team
Organized with attention to details, able to work simultaneously on different tasks
Good interpersonal, facilitation and presentation skills
Strong critical thinking and analysis skills
Data-centric – quantitative, analytical skills and PC proficiency
Understands the business needs, drivers and direction and adapts and evolves the strategy to meet those requirements
Manage Project tasks being assigned to the Infrastructure technical resolver groups
Ensure prioritization and assignment
Report out weekly on queue backlog
Act as an escalation point for all Ascension PMOs to ensure tasks are being completed on schedule
Provide insight into outstanding resource requests to leadership to ensure timely assignment
Leverage ServiceNow to present Operational Project Metrics to senior leadership
Build ServiceNow reports as needed to support dashboards, task boards and ad-hoc reporting
Assist Technology Managers with Project record requirements, including but not limited to, Resource Assignments and Time approval
Qualification
Required
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required
Strong communication skills, both written and verbal
Knowledge of building reports and dashboards in ServiceNow
Self-motivated and ability to work both independently and as part of the team
Organized with attention to details, able to work simultaneously on different tasks
Good interpersonal, facilitation and presentation skills
Strong critical thinking and analysis skills
Data-centric – quantitative, analytical skills and PC proficiency
Understands the business needs, drivers and direction and adapts and evolves the strategy to meet those requirements
Preferred
Project management degree/diploma/certification would be an advantage
4+ years in Project Management / Project Management Office functions
5 years relevant Technical and business experience
5+ years Project Coordination experience
Managed Service Provider and Vendor Management experience
Intermediate to advanced ServiceNow and Google Workspace experience
Benefits
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: pro-rated paid time off (PTO) and holidays
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Other benefits: optional legal and pet insurance, transportation savings and more
Company
Ascension
Answering God's call to bring health, healing and hope to all.
10001+ employees
H1B Sponsorship
Ascension has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-03Acquired
Leadership Team
Kramer Schmidt
Vice President, Consumer Product Dates Employed
Recent News
San Bernardino Sun
2025-12-29
MarketScreener
2025-10-03
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