NEOGOV · 1 day ago
DSHS ESA Quality Control Specialist
Multiple Locations Statewide, WA
Full-time
Hybrid
Entry, Mid Level
$5,271/mo - $7,082/mo
2+ years expNEOGOV is seeking Quality Control Specialists to join the Division of Program Integrity within the Economic Services Administration in Washington. This role involves conducting independent reviews for the Supplemental Nutrition Assistance Program (SNAP) to ensure program accuracy and integrity, while also contributing to the mission of reducing poverty and promoting equitable access to support services.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Independently evaluate and analyze case information to ensure accurate benefit issuance, eligibility determinations, and program participation
Conduct in-person and phone interviews with customers, gather necessary verification, and take appropriate case actions. In-person interviews are conducted at state agency offices, public places and in customers' homes
Perform field operations site reviews, including eligibility interview observations at Community Services Offices
Input and retrieve data across multiple automated systems while maintaining confidentiality of all sensitive information
Monitor and assess program operations using various administrative tools and software, including Barcode, ACES, EBT Edge, and Microsoft Office Suite
Represent the division professionally with internal and external partners and stakeholders
Prepare detailed reports to support state and federal assessments of program performance and the effectiveness of program administration
Analyze complex data and patterns to address improper payments, leading to overpayment recoveries and potential fraud referrals
Qualification
Required
Experience in determining eligibility for food, cash, and medical public assistance programs
Proficiency in interpreting state and federal regulations related to public assistance programs
Strong interpersonal and communication skills for effective representation of the division with stakeholders, partners, and customers
Excellent critical thinking skills, with the ability to present information and ideas clearly and effectively
Strong organizational and time-management skills, with the ability to work independently and manage deadlines
Adaptability in a dynamic and evolving work environment
Proficiency in ESA eligibility software, Microsoft Office Suite, and the ability to learn new software as required
Professionals with a Bachelor's degree and at least one of the following, with one year of experience in Washington State: Two years as a Financial Services Specialist/Public Benefits Specialist at levels 3, 4, or 5 or Two years as a WorkFirst Program Specialist or WorkFirst Program Supervisor
An equivalent combination of education and experience
Relevant experience in determining eligibility for public assistance programs may substitute for education on a year-for-year basis. Qualifying experience must be obtained in a Community Services Office, Welfare Office, or Public Assistance Office
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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