Mashgin · 10 hours ago
Hardware Operations Program Manager
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $175K/yr
5+ years expMashgin is a company that powers the world's best checkout experience for over 40 million users through its innovative AI technology. They are seeking an experienced Operations Program Manager to lead hardware product mass production and serve as the key liaison with contract manufacturers, ensuring successful product launches and sustained manufacturing performance.
3D PrintingRetailArtificial Intelligence (AI)Software3D TechnologyComputer VisionRetail Technology
Responsibilities
Owning mass production, quality assurance (QA) and contract manufacturing (CM) management
Leading contract manufacturers through ramp and mass production
Driving build readiness, production schedules, and on-time delivery
Managing yield, capacity planning, and factory performance
Creating and implementing scalable QA processes and quality criteria
Defining inspection standards, acceptance criteria, and production controls
Owning yield improvement and root cause analysis
Driving corrective/preventive actions (CAPA)
Establishing quality metrics that support growth and reliability
Aligning manufacturing strategy with product requirements and business goals
Providing clear, no-surprise updates to leadership
Acting as the escalation point for production and quality issues
Qualification
Required
Bachelor's degree in Engineering, Operations, Supply Chain, or related field
5+ years of experience in hardware operations, manufacturing, QA, or program management
Professional fluency in Mandarin Chinese (written and spoken) is required You must be able to communicate technical specifications and negotiate timelines directly with factory floor leads and overseas suppliers without a translator
Ability to travel (domestic and international) up to 25% to visit manufacturing sites and vendors
Proven experience releasing products into mass production
Strong experience managing contract manufacturers
Deep understanding of NPI, ramp, and manufacturing processes
Experience building or improving QA systems
Comfortable working in a fast-paced startup environment
Preferred
Consumer electronics or hardware startup experience
Familiarity with NPI processes and manufacturing ramp
Experience working closely with Asia-based supply chains
Proven ability to use AI tools to design and implement automation systems that eliminate manual work, streamline operations, and increase manufacturing and quality execution efficiency
Benefits
Excellent health, dental and vision insurance for you and your dependents
401k plan
Flexible PTO policy
Catered lunch in office with fully stocked snacks and beverages
Pet insurance for your fur babies
Voluntary life insurance plan
Competitive salary and options in a small, rapidly scaling company
Company
Mashgin
Mashgin is a software company that makes AI and computer vision checkout systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.69MKey Investors
New Enterprise AssociatesMatrixY Combinator
2022-05-09Series B· $62.5M
2017-11-28Series A· $8.2M
2015-04-15Seed· $2.8M
Leadership Team
Abhinai Srivastava
Founder & CEO
Mukul Dhankhar
Founder
Recent News
2025-08-09
Company data provided by crunchbase