Infobip · 15 hours ago
Solution Engineer
Jersey City, NJ
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $130K/yr
2+ years expInfobip is a global leader in cloud communication technology, operating with an AI-first mindset. The Solutions Engineer role involves providing technical solutions and expertise to customers, managing projects, and collaborating with regional teams to deliver innovative solutions and ensure customer satisfaction.
Telecom & CommunicationsEnterprise SoftwareSaaSInternet of ThingsAppsMessagingMobile AppsTelecommunications
Responsibilities
Help customers and/or partners understand the value of Infobip solutions and services
Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
Design new and innovative solutions to meet customers’ business needs
Collect the technical requirements and design technical solutions and service integration plans
Handle technical and security questionnaires
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Deliver comprehensive and precise technical documentation
Configure/customize Infobip solutions to meet customer’s business requirements
Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
Have an overview of market feature requirements and provide feedback to steer the development of products’ features
Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades
Qualification
Required
Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space
Experience with Voice products is highly valued
Excellent communication skills (both written and verbal) to clients, partners, and colleagues
You have the ability to challenge the status quo
You have an Engineering background and passion for IT and technology
You can create, test, and validate APIs to ensure stable, scalable, and high‑quality integrations
Proactive and creative approach to attend to clients' needs (even if sometimes they're not aware of those needs)
Able to present products and ideas with ease, confidence, and persistence
Project management experience is a must
Thrives in a fast-paced and dynamic environment
Benefits
Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually
Company
Infobip
Infobip specializes in omnichannel engagement powering a range of messaging channels, tools, and solutions for advanced customer engagement.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
BlackRock,Blue OwlAres Management,BlackRockOne Equity Partners
2025-07-02Debt Financing· $520M
2021-11-02Debt Financing· $500M
2020-07-30Private Equity· $300M
Leadership Team
Silvio Kutic
CEO
Izabel Jelenic
CTO
Recent News
2026-02-03
2026-01-16
Company data provided by crunchbase