Infobip · 1 day ago
Senior Solution Engineer
Seattle, WA
Full-time
Hybrid
Senior Level
$107K/yr - $140K/yr
6+ years expInfobip is a global leader in cloud communication technology, shaping how the world connects and communicates. The Senior Solution Engineer will create exceptional customer experiences through high-impact solution design and delivery, acting as a technical leader and trusted advisor while mentoring team members and driving innovative solutions.
Telecom & CommunicationsEnterprise SoftwareSaaSInternet of ThingsAppsMessagingMobile AppsTelecommunications
Responsibilities
Help customers and partners understand the value of Infobip’s solutions and services
Deeply understand customer businesses and map their needs to the right Infobip solutions and products
Advise customers on industry best practices to improve business outcomes
Continuously identify and design new, innovative solutions tailored to customer needs
Collect detailed technical requirements and design complex architectures and integration plans
Handle technical and security questionnaires with clarity and accuracy
Lead captivating demos and Proofs of Concept (POCs) for high‑profile customers
Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
Deliver comprehensive, precise technical documentation for internal and external audiences
Configure and customize complex Infobip solutions to meet customer business and technical requirements
Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
Lead consulting and solution enablement sessions; document discussions with high‑quality minutes
Create conversational workflows and strategies (natural dialog flows, wireframes, templates) for Answers and other Infobip products
Provide hands‑on technical leadership during integrations, deployments, and troubleshooting
Document solutions and share best practices within the department (e.g., through Communities of Practice)
Maintain deep awareness of market feature needs and provide input to influence product roadmaps
Mentor junior and mid‑level team members, guiding their technical and professional growth
Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
Act as the regional technical expert, supporting cross‑functional teams on complex opportunities
Qualification
Required
6+ years of experience in technical pre‑sales, solution engineering, system integration, or similar roles
Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments
Experience with Voice products is highly valued
Strong background in Telecommunications, APIs, messaging, or customer engagement platforms
Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns
Demonstrated ability to lead complex opportunities end‑to‑end with autonomy
Excellent communication, storytelling, and customer‑facing skills
Hands‑on experience conducting demos, POCs, discovery sessions, and technical deep‑dives
Strong project management capabilities: planning, risk mitigation, delivery execution
Ability to mentor team members and uplift technical standards within the team
Proactive, creative problem‑solver who challenges assumptions and identifies new use cases
Comfortable influencing senior stakeholders and navigating high‑visibility engagements
Benefits
Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually
Company
Infobip
Infobip specializes in omnichannel engagement powering a range of messaging channels, tools, and solutions for advanced customer engagement.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
BlackRock,Blue OwlAres Management,BlackRockOne Equity Partners
2025-07-02Debt Financing· $520M
2021-11-02Debt Financing· $500M
2020-07-30Private Equity· $300M
Leadership Team
Silvio Kutic
CEO
Izabel Jelenic
CTO
Recent News
2026-02-03
2026-01-16
Company data provided by crunchbase